AI systems have become a source of truth for many constituents, but public-sector communication often is poorly designed for AI use and citation. Agencies may need to think about both human and AI audiences.
Traditional hierarchy works a lot like speed bumps. It slows teams down no matter how talented or motivated they are. This article breaks down how flattening structure, shortening approval paths, and giving teams full ownership of outcomes removes friction so they can finally move at the speed leaders expect.
Agencies communicate effectively when they use plain language — simple, clear writing rather than fancy words and over-long sentences. Here are tips on writing so your target audience understands.
A featured contributor offers advice for building and maintaining a happy, rewarding career — and finding personal fulfillment along the way.
Having a mentor certainly can help advance your career, but it isn’t the only way to grow professionally. A featured contributor describes specific, valuable alternatives.
Learn a step-by-step way to construct effective meetings that engage your participants and yield better outcomes.
Innovation often feels like a rare, big breakthrough that changes everything. But in reality, innovation is driven by curiosity.
People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program helps change that by sending text message reminders about deadlines, submission requirements, and other concerns.
Change doesn’t happen when leaders spoon-feed their teams and colleagues. Learn the signs and symptoms of spoon-feeding, and how to overcome them.
During the Supervisors Community of Practice session on Nov. 17, an expert shared advice on relaying messages with confidence and authority.