California DMV’s Progress During the Pandemic
In less than two weeks of the California DMV’s offices closing, 1,200 employees were able to access on-premises computers from home.
Communications
Motor Vehicle Services in The Palm of Floridians’ Hands
MyFlorida is an innovative, digital reimagining of how constituents interact with local driver license and motor vehicle service centers.
How Workforce Engagement Management Can Optimize CX
To deliver secure, personalized experiences to citizens, agencies should rely on a cloud contact center that will meet FedRAMP requirements.
Guidelines for Contributing Content to GovLoop.com
At GovLoop, shared knowledge is our strength. Check out these guidelines to ensure that your blog post submission is considered for review and publication.
Want a Bigger Impact? Partner With Other State Agencies That Share Your Goals
Cross-departmental collaboration is mutually beneficial. Competition may make you stronger, but collaboration makes you better.
Speak During Meetings to Demonstrate your Leadership Skills
If you’re invited to a meeting; showcase your leadership skills and speak up.
How YOU Can Be a Part of Organizational Change
More times than not, change will come your way, and not the other way around. So, how can you influence its direction and improve your agency?
How Tennessee Gave Voice to Its Constituents
Customers have shifting expectations for the government and it’s necessary for government to engage people where they are.
How Mobile Messaging Can Increase Government Trust
Government to citizen (G2C) interactions are being shaped to serve populations more effectively and gain trust and transparency from citizens.
Your Plain Language Refresher
If you need a refresher on what plain language looks like in practice, this post offers some quick tips and best practices that you can incorporate into your own writing.