Landlines and Smart Phones: Is it time to cut the tether?
For decades we have become accustomed to having a landline phone on our desk. With mobility being part of work processes nowadays we may have a smartphone as well. Do we need both?
Communications
2 Questions to Ask to Ensure Valuable Intranet Content
Before you develop your next internal comms strategy or craft your next one-off piece of content, asking the three questions below can get you moving toward content that adds value to your organization’s portal.
What Government Agencies Need to Know About Emoji: Part 3
While emoji have become commonplace, using them to enhance messages has become more nuanced and, sometimes, complicated. Let’s look at some issues that emoji enthusiasts in government should know about.
Writing is the Key to Career Success
Skilled communicators are an asset to any team, and your writing ability can have an impact on whether you’re hired or fired, promoted or passed over.
New Friend Request: How Government Can Use Social Media to Connect with Citizens
Government agencies need to keep their social media tactics fresh to stay connected with their constituents.
Ping! How Governments Can Get Their Message to Citizens
Real-time text notifications can alert citizens of important details, such as public transit arrival times, disease warnings and regional reminders.
The ‘True Mobility’ of Unified Communications
Unified communications (UC) provides a unified experience and interface for users regardless of the communication medium being used.
How to Deal with Condescending Colleagues
Spend any time in the workforce, and there is a high possibility that you will be made to feel “small” by a colleague talking down to you or devaluing your input. Taking some time, however, to understand what motivates condescension, as well as learning some strategies to combat it, can help.
Call for Speakers for #NAGW2019
The National Association of Government Web Professionals (NAGW) National Conference provides the perfect opportunity to share your expertise with a wide range of web professionals in local, state and federal government.
The First Step Toward Better Contact Centers
Contact center modernization should be a priority for all government agencies. It generates greater citizen satisfaction, increased employee engagement and cost savings. Here’s how to get started.