Communications

Driving Customer Satisfaction in Cities

After slogging through the Great Recession, cities are making a comeback in a big way. Residents have been flocking to urban areas across America to take advantage of jobs, parks, convenience and amenities. Population growth in large cities exceeded 1% on average from 2010 – 2013, and cities gained more residents in the first few yearsRead… Read more »

Do Good, Build Your Career

Pro bono consulting –the delivery of professional services undertaken voluntarily– is a great way to enhance your professional skills while doing public service for your community. According to the Taproot Foundation, one of the larger organizations in this space: “Most organizations tackling social problems don’t have access to the marketing, design, technology, management or strategicRead… Read more »

The #1 Secret Tool for Working Better with Anyone

Somedays, don’t you just wish you had a magic wand that would make everything better with the people you work with? A magic formula, a secret potion that would make the work go better, and your working relationships run smoother? Guess what?  There is! One of the simplest yet most effective practices to improve yourRead… Read more »

12 of Jon Stewart’s Greatest Government Interviews on The Daily Show

Lauded as the “last honest newsman” by some and decried as a tool of the Obama administration by others, whether you like him or not, Jon Stewart has long been one of the country’s most influential political comedians. Over the last 16 years, Jon Stewart has welcomed many government agency big shots into the interview hot seat on The Daily Show. ThoughRead… Read more »

Improving Your Image Through Internal PR

Is your department, division, or team chronically looked down upon by others in your organization? Sure, some of it might be your primary function (i.e. if you’re responsible for performance improvement plans, discipline, or firing, you’re probably not very popular). Similarly, it could be the amount of time it takes you to complete your dutiesRead… Read more »

Why Your Presentations Are Putting People to Sleep

Did your last presentation leave your colleagues rubbing their eyes and chugging coffee? During your time at the front of the room, did your voice sound a lot like when an adult talked in the old Peanuts cartoons? Then your presentations are putting your audience to sleep—and your professional reputation is taking a hit in the process. The ability to communicate verbally,Read… Read more »

Why It’s Hard To Interview Agency Employees For Publication

Awhile back, Steve Crescenzo came up with the idea of the “C.R.A.P. Awards” to designate worthless employee communication that says nothing, means nothing, and interests no one. (This article is worth a read.) A couple of problems:   #1: Getting approval Social media is simple and reductive. Subject matter experts think in complex terms and prefer toRead… Read more »

3 Steps to Lead Change from the Middle

You’re stuck in the middle. LITERALLY. As middle management you get the seemingly impossible task of not just managing those who report to you, but the delicate balance of working with other managers AND keeping your boss happy (which generally means keeping his/her boss happy). So how do you keep both ends of the spectrumRead… Read more »