The Public Is Still Skeptical Of Federal Digital Customer Experience
Instagram scored the highest customer satisfaction rating of the 10 digital and nondigital channels we studied. The telephone scored the lowest. What about the eight in between?
Digital Government
Top 10 Insights About Digital Inclusion from Experts in the Field
To begin to solve a problem as big as digital inclusion, first you need to understand the causes.
Why 18F Isn’t Going Away Anytime Soon
Earlier this month, GSA launched a third line of business to house its digital startup, 18F, and emerging tech initiatives. We sat down with the new commissioner of GSA’s Technology Transformation Service to get more details on the new entity and what it means for potential government customers.
How Do You Connect With Your Hardest to Reach Customers?
How do we reach the young and mobile, the recently deployed, and the skeptical? At the Census Bureau we have a few outreach strategies that may also work for other government agencies.
Driving A Digital Government Transformation
The private sector has done amazing things in the digital sphere, personalizing customers’ experiences and providing interactive services. However, this has set a high bar for government services.
5 Ways to Improve Government’s Tomorrow
In order to maintain focus on government’s critical objectives, GovDelivery’s CEO Scott Burns recommends five overarching ideas to guide communications efforts.
How USDA Is Empowering Citizen Scientists with Open Data
USDA’s National Agriculture Library is using open data to make its massive collection of agricultural research accessible to citizens, journalists and anyone who wants to see it.
Can You Engage in 8 Seconds?
In eight governments are attempting to engage, inform and connect with citizens. So it’s not surprising that figuring out how to utilize those eight seconds is imperative for success.
3 Trends in Learning and Citizen Education Government Can Take Advantage Of
Three current and actionable learning trends that digital communicators can take advantage of to get their messages to more citizens.
The 4 Envelopes: Deep Breath Before the Plunge
It will take unprecedented transparency in four interrelated areas together with new processes and executive sponsorship to bring down the “red flag” of digital federal wildfire danger. That will be the focus of my blogs over the next several weeks.