As technology continues to enhance our daily lives, we can’t help but want more- more out of our technology. Digital government has evolved out of this demand for services. However, these technologies can also be VERY disruptive to an organization. Disruption isn’t necessarily bad, but it does create monumental change and any change, big orRead… Read more »
Recently, GovLoop’s Christopher Dorobek moderated a panel of government IT experts, hosted by the Association for Federal Information Resources Management (AFFIRM). Parts of the panel discussion around the Federal Information Technology Acquisition Reform Act (FITARA) will be on today’s DorobekINSIDER. Last year, a new law – FITARA – was passed to help government better spendRead… Read more »
Customer experience, or CX, has not always been associated with government, but this year government has taken some big steps towards improving its customer experience image. One of the reasons for the increase in government’s customer service mentality is the mandated cross-agency priority goals. 15 cross-agency priority goals were announced earlier this year with theRead… Read more »
What is an innovation center? What does one do? And what’s the best way to organize and run one?
Over the past five years, the Obama administration has pursued a host of innovation-fostering initiatives that work to strengthen the connective links among and within federal agencies. The challenge? How do we solidify the best of them so they remain in place beyond the upcoming 2017 presidential transition?
Learn the three steps to any human-centered design process in order to create better customer services in government.
Cities should carefully consider their existing and future BI and analytics, too, to derive the most value from data, taking into account the impact of mobility and connected devices.
Organizations are increasingly embracing Innovation Labs to leverage new ideas in a practical, actionable way and as a means for moving government forward.
Government Instagram is an effective way to communicate directly with citizens through images, videos, and short snippets. Follow these account
This is an excerpt from the recent Customer Service Playbook for Government. In the guide, we detail six plays to help you transform the way your agency serves its citizen users. Despite government investing more time, resources, and knowledge into their customer service initiatives, constituents still don’t seem to be fully satisfied. According to leadingRead… Read more »