How to Achieve Customer Success Through Experience as a Service (XaaS)
To achieve their desired business outcomes and encourage successful customer engagements, agencies should consider Experience as a Service offerings.
Project Management
Unlocking the Power of Strategic Planning and Plans for Public Leaders and Managers (Part 3) – Using Strategic Planning to Enhance Agility
In today’s world, organizations must be agile and adaptive to change, while still focusing on long-term objectives. Strategic planning can make that happen.
The Value of Design-led Thinking
Design-led innovation constantly experiments, responds to feedback, avoids preconceived notions, and embraces diversity. It cares about both what users say and how they say it. And a design-led approach is more likely to succeed than less open and inclusive options.
A House Divided: What Politicized Oversight Means for Gov.’t Employees (and What They Can Do About It) – Part 2
The House of Representatives is launching investigations into a variety of topics, and agencies must be prepared for document and other requests. Here’s how agencies can do that.
Enhancing the Oral Presentation Experience for Both Vendors and Evaluators
Making the best use of oral presentations as part of the proposal process takes some planning. Here are some steps to help you prepare.
Give Proposed Projects a Hard Look
How do you decide which technology projects are worth the investment? Here are three ways to choose the right project for your agency.
Four Simple Techniques to Manage Constant Vendor Meeting Requests
Meeting with government contractors outside the typical request for proposal (RFP) process can be helpful — but it’s easy to feel overwhelmed by vendor meeting requests. Here’s how to identify who you should (and should not) engage.
Unlocking the Power of Strategic Planning, and Plans, for Public Managers (Part 2) – Maintaining Discipline
A well-developed and deployed strategic plan can maintain an agency’s focus, push back on emergent priorities, enhance talent development and increase employee accountability.
Transform Your Routine Tabletop Exercises
Tabletop exercises help agencies plan response and recovery following a potential cyberattack. But for these simulations to work, officials must do five things in advance.
Unlocking the Power of Strategic Planning, and Plans, for Public Managers (Part 1)
Find out how leveraging a strategic plan can help articulate purpose and drive productivity, and explore the latent power of strategic planning beyond just producing a document.