How to Achieve Customer Success Through Experience as a Service (XaaS)
To achieve their desired business outcomes and encourage successful customer engagements, agencies should consider Experience as a Service offerings.
To achieve their desired business outcomes and encourage successful customer engagements, agencies should consider Experience as a Service offerings.
In today’s world, organizations must be agile and adaptive to change, while still focusing on long-term objectives. Strategic planning can make that happen.
Design-led innovation constantly experiments, responds to feedback, avoids preconceived notions, and embraces diversity. It cares about both what users say and how they say it. And a design-led approach is more likely to succeed than less open and inclusive options.
The House of Representatives is launching investigations into a variety of topics, and agencies must be prepared for document and other requests. Here’s how agencies can do that.
Making the best use of oral presentations as part of the proposal process takes some planning. Here are some steps to help you prepare.
How do you decide which technology projects are worth the investment? Here are three ways to choose the right project for your agency.
Meeting with government contractors outside the typical request for proposal (RFP) process can be helpful — but it’s easy to feel overwhelmed by vendor meeting requests. Here’s how to identify who you should (and should not) engage.
A well-developed and deployed strategic plan can maintain an agency’s focus, push back on emergent priorities, enhance talent development and increase employee accountability.
Tabletop exercises help agencies plan response and recovery following a potential cyberattack. But for these simulations to work, officials must do five things in advance.
Find out how leveraging a strategic plan can help articulate purpose and drive productivity, and explore the latent power of strategic planning beyond just producing a document.
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