Enhancing Decision-Making: Helping the Next Administration Make Smart and Timely Decisions
How incoming leaders make decisions will significantly influence the effectiveness of their choices.
Drive Employee Engagement With This One Simple Idea
The most effective way to create engagement I’ve discovered involves establishing “Passion Projects.”
The Cybersecurity Act of 2015: 3 Questions to Ask Before Sharing Information
Three questions to help you decide if the benefits of information sharing outweigh the costs for your business.
4 Ways to Convince Your Colleagues to Broaden Their Definition of Customer
Technology has made it easier and more efficient than ever to reach the public, so continue working with your colleagues to connect more people to their work through dissemination. Every day, go to work thinking about your customers and how you can do a better job on their behalf.
Encouraging and Sustaining Innovation in Government for the New Administration (Part II)
Innovation can be a critical tool for the next administration to achieve presidential priorities and improve government operations.
FirstNet 101
FirstNet has been obligated by Congress to take all actions necessary to ensure the building, deployment and operation of the nationwide public safety broadband network. Learn more here.
Overcome Uncertainty by Embracing It
Uncertainty is so acute in my day to day interactions that it has become the new normal.
I Heard It Through the Grapevine
Many employees turn to the grapevine, also known as the rumor mill, as their main source of information. This creates gaps in communication and creates a greater opportunity for easily avoidable errors.
Encouraging and Sustaining Innovation in Government for the New Administration
Disciplined and replicable models of innovation will help new leaders drive better customer service, increase citizen engagement, deliver efficiencies and improve outcomes.
What Government Fiction Can Teach Us About Plain Language – From the Big Short to the West Wing
You may not realize it, but your favorite fiction or shows can also teach us a lot about effective government communications, and more specifically about plain language.