TSP Talk Weekly Wrap Up

Monday had a strong bounce back from the oversold Friday which set the tone for solid week. There was mixed turbulence Tuesday resulting in a slight loss in the S&P 500 for its only red day of the week. From there stocks pushed through Wednesday and onto Thursday were we saw new highs in bothRead… Read more »

These County Governments Deliver Non-Stop Action

Whenever I think of county government, an annoying ear-worm of a song pops into my head. Backed by a twangy hoedown tune at odds with the county’s New York suburban character, the TV commercial for the Westchester County Fair sang promises of “Rides and attractions! Non-stop action! Shows! Animals! Fireworks, too!” Hokey summertime county fairs were my firstRead… Read more »

Thoughts from New Zealand: Does Open Source Lead to Open Society?

The set up Last week I want to a conference called Open Source // Open Society (OS//OS). While conferences are great opportunities to learn new things, I normally wouldn’t blog about one. But this one got me thinking about the ‘open society’ aspect and how it fits with government, especially with the work my team isRead… Read more »

How to Beat the 5 Top Excuses For Not Improving Your Agency’s Customer Experience

Naysayers love to complain that real customer experience (CX) improvement is only for the private sector because government is subject to unique and insurmountable pressures. Don’t believe them. Many major corporations must overcome the same hurdles, and some federal agencies are finding ways to break out, too. Use this list of comebacks to subdue governmentRead… Read more »