I have a few boards on Pinterest. As I scan and search for items to pin, I always come across an inspirational quote or two . . . or one hundred. What I do when I see a quote depends on my mood that day and whether or not it calls to me. If IRead… Read more »
The White House’s Open Government initiative encourages citizens to become more actively engaged in budget decisions in their communities. How does this work in practice? Do busy citizens actually get involved? Inspired by successful efforts in Brazil and other countries around the world, several U.S. communities have undertaken pilot efforts to allow citizens to directlyRead… Read more »
Imagine a bright red Lamborghini parked outside of your front door and a sign right next to it screaming “FREE!” Initial reaction….Score! Secondary reaction……What’s the catch? With a little bit of healthy skepticism, you might reach the conclusion that the new gift may come with a hidden price tag. Because of the high market purchaseRead… Read more »
By Lily Whiteman, author of “How to Land a Top-Paying Federal Job”; speaker on career issues; twitter: @Lilymwhiteman Although it doesn’t say so on the invitation, every job interview is really a Bring Your Own Success Portfolio —BYOSP—event. What is a success portfolio? A collection of tangible materials that validates your qualifications and proves thatRead… Read more »
There are a lot of problems out there that need fixing. Some are big, and complicated. Others are quite small, and simple. Why not try picking one of the small and simple ones, and fix it? Back in 2007, I started a new job in local government. I was a risk manager! I hadn’t beenRead… Read more »
For several years, IBM and the Partnership for Public Service have partnered to bring lessons learned from industry leaders in the use of Big Data Analytics to our readers. This year we had a series of Conversations on Big Data, a Podcast series of discussions about using analytics in a number of creative and interestingRead… Read more »
Have you ever thought of yourself as an island? That you are surrounded by those that do not get you, try to tear you down, and are uninterested in your plight. Perhaps the seas around you are rough and you are just trying to brace for what you feel is the impending metaphorical meteorological calamityRead… Read more »
WEBINAR: SERVICE CLOUD – UNDERSTANDING KNOWLEDGE MANAGEMENT One of the things most of us have experienced is the “newbie” customer service rep. Stuttering, sputtering and robotically reading from a script the rep stumbles through a time sucking call that inevitably ends with you getting disconnected en route to tier two support. Whether it’s calling aRead… Read more »
For stocks it was a week of faded opens. All week we saw stocks open in one direction, only to close in the opposite direction. There seems to be an air of indecision out there. The week ended with a disappointing jobs report, but in a world where down is up and up is down,Read… Read more »
As an engagement practitioner, I find that people are often confused about the distinction between research, communications and public engagement. Of course clearing up this confusion often begins with knowing whether each field is seen by the audience as being distinct and separate or just one big mess of government stuff. And whether there isRead… Read more »