Back in late September, I was inspired by a great new book called “If We Can Put a Man on the Moon: Getting Big Things Done in Government.” It’s authored by William D. Eggers and John O’Leary. Eggers is a leading expert on government reform who currently serves as the global director for Deloitte ResearchRead… Read more »
Search Results for: customer service
This is the second of a two-part post about Software as a Service (SaaS) for performance management. In the first part I provided an introduction to SaaS, defined what it is and touched on some of its applications to performance management. In this second part I’ll detail the various benefits of SaaS including but notRead… Read more »
A better question than “what’s the business case for Gov2.0?”
Don’t ask how do I make the business case for Gov2.0?”; tell us about your agency’s relationships, and the case will become obvious. Imagine that you’re a savvy Federal staffer in US Defense Military Health System Program. You’re excited by what the US Patent Office accomplished with its Peer to Patent program, eager to copyRead… Read more »
What is Enterprise 2.0 – Amended
Previously posted at Navstar-inc.com Enterprise 2.0 is the concept of working smarter, not harder in a more transparent work environment, independent of location, computer, or one person doing a specific job. It is a methodology of doing better business and it is one of our Core Competencies at Navstar. Navstar has the leading experts inRead… Read more »
Inclusion – a brand value to be proud of
The rapid growth, availability and promotion of Web 2.0 services is making organisations in both the public and private sectors rethink their internal and external communication strategies, both on and offline. Any discussions with peers and colleagues will quickly reveal that broadcast only communications are no longer acceptable. When organisations first became bold enough toRead… Read more »
The Lack of Specialized Professionals in Technology of the Information in the World.
The Computer is an Intelligent Donkey ! With this definition we will approach one of the principal problems for the progress of the Technology of the Information in the current days. For being one it conspires that it simply assists to programming commands, they become necessary Analysts, Programmers and an entire range of professionals thatRead… Read more »
Jazzed About Network Consolidation: A Simple Solution to Cutting Municipal IT Costs
by Tim Verras, Director of Marketing and Customer Experience for Sophicity The great jazz bassist and composer Charles Mingus once said, “Making the simple complicated is commonplace; making the complicated simple, awesomely simple, that’s creativity.” When it comes to IT administration, there are plenty of opportunities to make things unnecessarily complex, especially with the sheerRead… Read more »
Google UK offers free webinar to council webbies on ‘conversions’
As part of Google UK’s increasing local engagement it is running the first in a series of Webinar‘s next week. This one is about ‘conversions’, getting users through a process on your website and sucessfully out the other end. This process may start from them clicking on an ad or being directed from the homepageRead… Read more »
FCC & Net Neutrality
Cecilia Kang, reporter for the Washington Post, today gave a preview of the FCC Chairman’s expected remarks on “net neutrality” at the Brookings Institute this coming Monday. If accurate, this signals a big push for content providers and user versus the controllers of bandwidth. Attribution: The Washington Post: breaking news copied in full below. FCCRead… Read more »
News Flash: Government Websites Are Not Newspapers!
Last week, I was talking to a friend who is a private sector usability specialist. I asked her if, like me, she is noticing that some agency websites seem to be slipping backwards, featuring agency news rather than top citizen tasks on their home pages. She said that, indeed, she and her colleagues are observingRead… Read more »