How to Make Customer Experience Your Mission
Explore survey results about government CX and learn the elements and technology solutions to consider when improving government CX.
Posts Tagged: “citizen engagement”
True Citizen Engagement Goes Beyond a Website’s User Interface
Assuming you’ve already developed a streamlined user interface (UI), it’s time to start centering your attention on the behind-the-scenes processes that will help you build and maintain that connection between governments and citizens.
How Los Angeles Is Breaking Barriers to Digital Engagement
“Customers want better services, but we’re also trying to be ahead of the game and be innovative and look out at other cities and [the] private sector to see if we can leverage their work,” said Ted Ross, the city’s CIO.
Is Government Listening To Its Citizens?
Why do governments at all levels make it so difficult for those affected by policy decisions to affect those decisions?
With Multi-Layered Citizen Engagement, Public Input on the Budget Doesn’t Have to be Painful
Most citizens are completely disconnected from the public budget processes that dictates where their tax dollars are spent or collected. The public budget process is one that evokes images of thousand-page budget printouts, dry dialogue and sparsely attended public meetings, so who can blame citizens for not paying attention? The creation and implementation ofRead… Read more »
Why It’s Time for the Government to be Part of the Public Conversation about Health and Health Care
While we are not in control of the conversation, government workers can still listen and contribute to it. We can seed it with facts and ideas. We can respond to questions. We can be human, even as we maintain a thoughtful and focused public presence. All by leveraging the power of online communications.
Technology Advances a Smart City
Cisco, Qualcomm, Intel, SAP, and IBM have “Smart City” programs that promise to solve urban problems, involve citizens, conserve energy, and launch cities into a new “digital” future. Their marketing and technology expertise would have us believe that no city could run faster, better, and cheaper without more technology. Cisco has committed to create aRead… Read more »
Comfortable…Around People with Disabilities?
I had a friend who always said, “As quiet as it’s kept…” meaning he would call out the so-called “elephant in the room”; the topic that no one wants to talk about. You could expect to hear… “As quiet as it’s kept, the only reason they laugh at Uncle Herb’s corny jokes is because he givesRead… Read more »
My Parents Are on the Internet: Online and Aging
Mom’s battling it out with words, animals, and vegetables on her favorite game site. She’ll be reading the news again later this afternoon and probably paying the bills. I’ve noticed that she leans forward more often to see the screen. Dad’s balling and making it rain on his favorite computer parts site. He gets frustratedRead… Read more »
Addicted To Our Phones? Government Transitions To The Mobile World
We’ve all been there. That moment when we sit down to lunch, coffee, or just spending time with friends, and suddenly realize that every person in the room is zoned out on their smartphone. But despite unfortunate scenarios like these, much of mobile technology can enhance the ease of our existence and even help governmentRead… Read more »