Use ‘Journey Maps’ to Understand and Improve People’s Interactions with Public Services
Journey mapping is a simple yet powerful way to explore the experiences people have with your services and generate insights on how you can improve them.
Posts Tagged: design thinking
3 Things You Can Do Now to Rethink Innovation
“I think this pandemic forced everybody to step off the treadmill collectively and rethink how we want to go forward.”
Innovation in Government: A Building Block to Smart Cities
Local governments are recognizing that in order to innovate, they need to act upon new ideas, as well as focus on new ways of delivering services.
The Government Workforce Says It’s Looking Forward to Working With AI
AI is coming, and it’s time to put the employee at the center of the planning.
Case Study: A Tsunami of Design Thinking in Brazil
The LAB.Ges, an innovation lab from Brazil, proposed a complex challenge: teach all of their public servants in Design Thinking. And they did it.
An Introduction to Design Thinking
As part of our learning series leading up to the Next Generation of Government Summit, we spent an evening with Joshua Marcuse, Senior Advisor for Policy Innovation at the Department of Defense, and Beth Flores, a former DoD employee who now runs Impact Hub D.C. We only had an hour but it was enough time for themRead… Read more »
Design Thinking For Evolving Solutions
Design thinking is shaking up how top innovators do business. But it is not a new flavor of the month — it has been practiced for decades. You can benefit from design thinking no matter what your background or field.
Bringing Design Thinking into Government
Design thinking is so much more than a physical product. It is a way of thinking. For example, if you were asked to design a new vase, you might come up with myriad product designs. But if instead you were asked to design a new way to display flowers in your home, you would likely… Read more »
Everyone designs!
Herbert Simon once said “Everyone designs who devises courses of action aimed at changing existing situations into preferred ones.” Before hearing that statement, I had a very narrow view of design. I thought design was for creative types or artists who made shoes, furniture or cool new technology products. I didn’t realize that design encompassesRead… Read more »
Innovators Toolbox: Design Thinking
Too many times have I seen decisions made in the ivory tower of local government fall flat in their operational implementation due to lack of input into the design from all the customers. The old way of thinking and functioning as government trumps a progressive and modern approach to creating an amazing and impactful program.Read… Read more »