Posts Tagged: user research

Use ‘Journey Maps’ to Understand and Improve People’s Interactions with Public Services

Journey mapping is a simple yet powerful way to explore the experiences people have with your services and generate insights on how you can improve them.

How User Research Can Improve Application Processes

Does your government agency run a program or service that requires people to apply? By doing research into the experiences that applicants are having, you can gain insights to help design and implement improvements.

How to Set up a User Research Participant Incentive Program Within a Government Agency

Government agencies need to uncover their constituents’ real needs in order to establish customer-centered services and comply with mandates. User research programs help agencies do that, but they can be complicated. We identified key issues and steps to consider.