Vanilla Ice starts “Ice, Ice Baby” with important words for government leaders to consider – All right Stop, Collaborate and Listen. How often do we take time to do these three things and if we do, how effective are we at them? Over the next three weeks, I will share ways we can incorporate moreRead… Read more »
Using a regression model is not only useful for diagnosing employee turnover in the present, but also can help predict who is likely to leave in the future.
Australia is following the UK and the USA’s digital government lead: the citizen experience is rightly being placed front and centre in “a relentless focus on the needs of the user”. The newly released Digital Service Standard & Design Guide now provide the criteria that Australian Government digital services will meet as they embark on… Read more »
As we move forward into 2015, there are changes in the air. A new way of doing our jobs and an economical way of running the government. Teleworking is a new and exciting challenge that we are embracing and loving it! Although teleworking isn’t for everyone, those who take on the challenge are pretty contentRead… Read more »
Planning your career seems difficult, but approaching career development with the four-step model can help you break it down
Perhaps the question I feared the most as a newspaper reporter went something like this: “But what do you have for me today?” It came from editors, usually in the morning after a long day breaking a story, scooping the competition, juggling phone calls and angry sources, and a late night writing the story onRead… Read more »
I call it Log-In, Check-Out Syndrome. It’s that thing that happens when, about 17 seconds into your virtual event, your attendee engagement gauges plummet but your attendee numbers stay the same. They’re there, but they’re obviously not paying attention. They’re in another window or their screensaver is on; either way, they’re in the virtual room but they’re not reallyRead… Read more »
Is your agency’s training budget lean this year? Want to brush up on a few skills without having to shell out major bucks on your own? Check out these free resources below – a mix of my personal faves and some I haven’t used personally, but look promising. Then let me know in the commentsRead… Read more »
Mandates for better federal customer experience (CX) have been piling up for more than 20 years. The trend began way back in 1993, when Executive Order #12862 required federal agencies to create basic CX standards. The strongest and most recent mandate is last year’s “customer service” cross-agency priority goal, which requires federal agencies to provide theRead… Read more »
Leaders teach more than they tell, and they pay knowledge forward without hoarding information. Effective leaders stand in front of their teams and demonstrate the organization’s desired norms.