Posts Tagged: featured blogger

Thoughts from New Zealand: Does Open Source Lead to Open Society?

The set up Last week I want to a conference called Open Source // Open Society (OS//OS). While conferences are great opportunities to learn new things, I normally wouldn’t blog about one. But this one got me thinking about the ‘open society’ aspect and how it fits with government, especially with the work my team isRead… Read more »

How to Beat the 5 Top Excuses For Not Improving Your Agency’s Customer Experience

Naysayers love to complain that real customer experience (CX) improvement is only for the private sector because government is subject to unique and insurmountable pressures. Don’t believe them. Many major corporations must overcome the same hurdles, and some federal agencies are finding ways to break out, too. Use this list of comebacks to subdue governmentRead… Read more »

How to Thrive as a Highly Sensitive Person (HSP) in the Workplace

First of all, what does it mean to be a highly sensitive person? Not to be confused with introversion or shyness, the concept of the “highly sensitive person” (HSP) was coined by Elaine N. Aron, Ph.D. in the early 1990’s and refers to about 15-20% of the population with a highly sensitive nervous system. InRead… Read more »

Overcoming Challenges to Shared-Services Success

At the Alliance for Innovation’s recent Transforming Local Government conference, Virginia Beach was awarded a 2015 Innovation Award for its shared-service plan with Norfolk and Chesapeake. Too often, people weigh the cost savings and efficiency of shared services against the risk of job loss and political difficulties and conclude it’s just not worth it. In workingRead… Read more »

Geospatial Data is Different — Yes, and No

After millennia, now most people are drawn to “GPS,” or “Google Maps,” and rely on navigation to drive, to hike, to find a restaurant, to catch fish, and more. Such interest and dependence on geospatial information systems’ data creates a neologism of “a Google Map” or a “GPS Map,” but neither are maps as weRead… Read more »

A Storyteller’s Creative Process

I’m the Digital Storyteller for the Federal Emergency Management Agency (FEMA). It’s a new position that I’m happy to say I’m really enjoying. I’ve gotten to learn so much about digital platforms, content, and subjects within the Agency. Back in January and February, I wrote and published a series on our blog about Community EmergencyRead… Read more »

5 Ways to Get More Out of your Committees

Are you an active participant on a committee or are you waiting to be spoon fed? IE are you contributing to the goal or just creating more work for the person who was assigned to hold the spoon? George, Sally, Henry, Heather, and Mike are all on an employee recognition committee.  Heather works in HRRead… Read more »