I’ve said this hundreds of times: if we don’t communicate effectively, we don’t serve effectively. It’s as simple – and as difficult- as that. If customers can’t understand what you have to offer, can’t understand where to find it or what they’re supposed to do with it, then they can’t use your services. And you’veRead… Read more »
As a person interested in local government I recently read three years worth of the Town of Tonawanda, NY board minutes (population 78,000). I was shocked to learn how rare it is for a board member to vote “No” on an item. From 2008-2010 the Tonawanda Town Board voted on 3,179 items and during thisRead… Read more »
Social Connect via: Disclaimer: The story told here is purely fictional and used to illustrate my opinion, it is not a relation of personal experience but rather an observation I have heard from other public servants. What do I mean when I ask, “how do public servants get in the system”? I’m sure we areRead… Read more »
Over the past 18-20 months, Deltek has taken innovative steps to transform its core business by acquiring three leading providers of information, teaming and software solutions designed to help companies compete more effectively for federal, state and local government business. By successfully merging INPUT, FedSources, and GovWin under one unified brand, the company is aRead… Read more »
Report reveals that Health, Business, and Jobs account for one-half of government communication Today, GovDelivery released the 2011 Federal Digital Communications Report, revealing that 2011 was a record year for government communications. The report is available in an infographic and can be seen at http://bit.ly/GD2011infographic. The report, based on data from GovDelivery’s clients representing moreRead… Read more »
By Doug Krueger Originally posted on Federal Blue Print In response to the Office of Management and Budget’s directive that all agencies must move at least three services to the cloud by May 2012, the National Oceanic and Atmospheric Administration (NOAA) has officially completed its transition to a cloud-based Google email system. As the largestRead… Read more »
A record 84 percent of Americans say they disapprove of the way the Congress is doing its job compared with just 13 percent who approve of how things are going, according to a Washington Post/ABC News public opinion poll published on Monday.Research has shown that a primary reason for low approval ratings is that mostRead… Read more »
Big news for those in state government web today… LEXINGTON, Ky., January 17, 2012 — Following lengthy discussionsinvolving members of the National Association of State ChiefInformation Officers (NASCIO) Social Media Legal Workgroup, YouTube hasagreed to modify the terms of service exclusively for state government.The new terms resolve a series of legal issues around indemnificationand courtRead… Read more »
According to the January 16th article in FedSmith titled Debating the Cost of Federal Employees, “Recent reports in the media … have sparked a debate about whether or not federal employees are overpaid at a time when the federal deficit is soaring. Federal employee unions contend that federal employees are substantially underpaid, whereas others argueRead… Read more »
This post has been updated to highlight the role of GSA’s Web Manager University. Starting February 7, I’ll be leading a 12-week social media in government course that aims to help new and aspiring social media practitioners understand the strategy and tools that will help the succeed in their roles. The class is being offeredRead… Read more »