So I’ve read (or am currently reading) two pretty interesting books: If We Can Put a Man on the Moon: Getting Big Things Done in Government by William Eggers and John O’Leary and The Power of Pull: How Small Moves, Smartly Made, Can Set Big Things in Motion by John Hagel, Lang Davison and JohnRead… Read more »
Last week I highlighted for you some of the work that HP recently did with the PVA National Wheelchair Games in Denver. The important part of the event was not our sponsorship or providing the technology to help out the games, it was about the stories of the tremendous veterans we met who have livedRead… Read more »
This post originally appeared on my external blog, “Social Media Strategery.” I finally got around to reading “The Last Lecture” by Randy Pausch. If you’re not familiar with Randy’s story, read about it here or watch the video below. I highly recommend this if you’re about to have a child, already a parent, if you’reRead… Read more »
I am excited today to announce the 2010-2011 Web Manager University Course Schedule. We are kicking off this year in the spirit of customer service by hosting Doug Lipp, Formerly the Head of training at Disney’s Corporate Headquarters, to give a FREE webinar – The Magic of Exceptional Customer Service on Thursday, September 9, 2010.Read… Read more »
The Six Villains of Gov 2.0 or for that matter, social media within organisations. What do the villains in the public sector look like? What do the heroes look like?
Emily King gave me an embarrassed grin as she struggled not to cry. “I always choke up when I tell this story”, she said sheepishly. I smiled broadly and encouraged her to go on. She did, and thus began the first of many lessons she’d share with me that afternoon. In her own words: “AfterRead… Read more »
I am in the midst of being assessed for an international business opportunity, during which I’ve been asked to submit to rigorous but objective assessments of my foreign language skills. It’s not often that professionals get to gauge perception vs. reality regarding claims of proficiency or fluency in any skill set, so I welcomed thisRead… Read more »
On the 10th June I went with two of my colleagues to a meeting of the Scottish Council of Voluntary Organisations (SCVO). They are an umbrella organisation that tries to make their contributors work more coherently. In a manner of speaking the SCVO is the ‘Improvement Service’ of the voluntary sector so hearing presentations fromRead… Read more »
SOCIAL MEDIA Twitter’s has had major reliability issues this week. The site was over capacity and displaying the “Fail Whale” image numerous times. The capacity issue resulted in site breakdowns, slowdowns, loss of tweets, and more. In fairness, Twitter has been transparent (in true social media culture fashion) about the scaling issues coming from exponentialRead… Read more »
The Communities of Practice (CoP) has over 1,300 UK communities and upward of 57,000 UK members, it is the largest collaborative platform for local government and so can be a daunting place for newcomers. If you begin your CoP journey as a community facilitator, however, this feeling of uncertainty is amplified as you have theRead… Read more »