How Public Service Leaders Can Maintain Focus in What Feels Like Chaos
Learn how to recognize triggers, pause before reacting, and strengthen emotional agility even in high-pressure, chaotic situations.
Superapps: Do You Need One?
Agencies provide a lot of services. Could a superapp make it easier for citizens to use the services from various agencies? Learn more about this new platform model.
Maybe We Shouldn’t Call Them AI “Agents”
Sometimes, terminology matters. The term “AI agents” can be problematic in government. Beware of connotations when speaking of agentic services.
Pursuing the Quantum Advantage
New quantum chips are bringing the technology closer to practical application, moving us closer to what’s called quantum advantage — the point at which a quantum computer can perform a task faster and more efficiently than a conventional computer. Why It Matters Except for a few experimental instances, today’s quantum computers can’t yet outdo classicalRead… Read more »
Promoting Efficiency With Data: Two Case Studies
Discover how two public agencies use data to promote efficiency, enhancing public safety and infrastructure management.
Deciphering the Need for AI Data
AI algorithms need reliable, high-quality data to generate high-quality results. Learn how to implement a data strategy that leads to more trusted sources and truer AI answers.
How a Digital-first Strategy Can Help Local Governments Win Over Residents
Local leaders can strengthen trust and engagement by adopting a digital-first communications strategy that makes information easy to find and accessible to all. By meeting residents’ expectations for clarity and transparency online, governments can counter misinformation and build lasting public confidence.
Is the Shutdown Your Sign to Pivot, Again?
What do you want to change while you are waiting for the shutdown to end? This could be a good time for self-reflection.
Algorithmic Redress: AI Due Process at Scale
AI is increasingly embedded in decisions that affect citizens’ benefits, permits, and rights, but few agencies have credible systems for appeal or correction. Building algorithmic redress mechanisms isn’t optional; it’s the backbone of public trust and due process in the AI era.
Missing Your Co-Workers? It’s Still Possible to Connect Virtually
The pandemic has separated co-workers who share more than just office space. Working from home has taken away the informal communications that lend itself to building teams and morale. But it is still possible to connect online. It just takes a little bit of creativity.