Starbucks CEO Howard Schultz has asked employees at his 7,300 stores in the U.S. to voluntarily write #RaceTogether on their coffee cups of their customers as a window to talking about inclusion with his baristas. While he should be commended for his corporate responsibility to initiate conversations with customers on race relations, his approach addressesRead… Read more »
The government has one of the biggest customer bases – the whole United States. Digital services are being used increasingly to enhance the citizen experience for government functions. GovLoop’s recently released guide, “The Future of Digital Services: Five Trends Transforming Government” gives readers the inside scoop on the customer-facing digital world. Listen to the ArchiveRead… Read more »
This post is an interview excerpted from GovLoop’s recent guide, The Future of Digital Services. In the guide, we explore five trends that are transforming the way government serves citizens in the digital age. There’s more to digital services strategy than placing information online. You also have to draw citizens to your portal and getRead… Read more »
A vacation is having nothing to do and all day to do it in. ~ Robert Orben By the time you are reading this, my husband and I will have returned from a weeklong vacation in San Francisco, California. I love taking vacations. There is nothing like decompressing and relaxing from the busy and oftenRead… Read more »
I had a friend who always said, “As quiet as it’s kept…” meaning he would call out the so-called “elephant in the room”; the topic that no one wants to talk about. You could expect to hear… “As quiet as it’s kept, the only reason they laugh at Uncle Herb’s corny jokes is because he givesRead… Read more »
As Baby Boomers are retiring (or so we thought) younger and younger Americans right out of colleges are occupying the spaces of an older worker. Employers might assume you’re close to retirement and don’t need that promotion, but that’s far from true for most Americans. They might also assume that older employees will miss moreRead… Read more »
We just completed the first step of our City strategic planning process for the next three years. Regardless of your status in the pecking order, if your organization has a strategic plan, someone is likely to ask you how you connect to it. This is a valid question. If your assignment obviously aligns with yourRead… Read more »
Let’s face it – big data is trendy. In recent years, the topic has gotten a lot of attention for its ability to help the government innovate and improve efficiency and performance. But what was big data’s role in government before it was so trendy? The answer to that is (partially, at least) the BureauRead… Read more »
There’s pretty much an app for everything these days. And that on-the-go accessibility to the information you need has slowly been creeping into federal and state government over the past few years, driven in part by a presidential memo encouraging a federal digital strategy and contests encouraging app developers to come up with creative newRead… Read more »
Last year, GovLoop hosted over 45 online trainings, 20 in-person events and published nearly 25 guides! (We were a little busy…) We covered everything from open source technology and big data to project management and public speaking. We had over 30,000 people attend our trainings. To our awesome members that blog, download our guides and attendRead… Read more »