Combining Legacy and Modern IT in Hybrid Clouds to Serve Citizens
Hybrid clouds bridge the gap between legacy and modern IT systems by combining data from both. This gives agencies the best of both worlds on their IT.
Citizen Engagement
What the Feds Have Learned About CX Since the 21st Century IDEA
Recent initiatives suggests that the federal government is more focused on strengthening the customer experience (CX) it provides than ever before.
To Meet Human Needs, Think Human-Centric
The public sector is full of buzzwords. Blockchain. AI. Agile. Machine Learning. Human-centered design. Sometimes these words are more fluff than substance. But when these technologies and approaches are implemented thoughtfully and effectively, they transcend mere buzz and can actually lead to successful outcomes. This has been my experience with human-centered design.
Tapping into Human Emotion Could Solve USAJobs’ Poor CX
USAJobs has become synonymous with a poor customer experience (CX) despite their repeated efforts to improve, but prioritizing human emotion could be the key to improving CX.
Embracing Citizen Ideas to Fuel Innovation in Government
Your best resources for change and information aren’t money or time, it’s citizen ideas.
Hybrid Cloud’s True Business Value to Agencies
Hybrid clouds deliver services both virtually and with physical, on-premise technology, helping agencies keep pace with their daily demands.
Cutting Bureaucratic Tape to Bring Better Service to Veterans
VA has embarked on a mission to modernization, which has been advanced by thinking outside of the box and outside of VA headquarters.
The First Step to Designing 21st Century Integrated Digital Experiences
The first step in creating integrated digital experiences for both government employees and citizens is to achieve a single, comprehensive view of the citizen.
How to Craft the Right Cloud Strategy to Enable Better Customer Experience
Here are tips that can apply across agencies for finding the right cloud strategy to improve services, reduce costs and even, improve customer experience.
Improving Customer Experience from the Inside
Transforming the way your agency serves the public is an inside job — one that starts with challenging internal mindsets and processes.