Government Leaders Say CX Must Be Bigger Than the CIO
Government leaders from the Veterans Affairs and Agriculture departments shared their thoughts on the law and implementation at their agencies.
Citizen Engagement
Good CX is Contagious in Government
We’re all customers in one way or another, and we expect the government to provide the same quality of service that we expect from the private sector.
Why Customers’ Needs Should Drive Modernization Strategies
Transforming the way governments serve the public is about more than choosing the right technologies. Agencies have to rethink engagement with customers.
Where Did Your Federal Tax Dollars Go? Find Out with This Interactive Treasury Guide
Your Guide to America’s Finances is an overview of federal government finances in 2018, providing information on spending, revenue, the deficit, and the debt.
2 Questions to Ask to Ensure Valuable Intranet Content
Before you develop your next internal comms strategy or craft your next one-off piece of content, asking the three questions below can get you moving toward content that adds value to your organization’s portal.
Surveying Improved Customer Experiences in Maryland
What tools can agencies use to better user experience and deliver measurable results? Gaye Adams addressed this in an interview with GovLoop.
Changing the Government IT Game With Self-Service Portals
Self-service may not be the norm in government yet, but it is becoming the expectation. With the increasing desire to “do it yourself,” a self-service portal is essential.
New Friend Request: How Government Can Use Social Media to Connect with Citizens
Government agencies need to keep their social media tactics fresh to stay connected with their constituents.
Delivering Modern Digital Services to the Citizen with Transparency and Measurement
As agencies move more and more of their citizen interactions to the web and mobile applications, the digital citizen experience increasingly becomes the primary way they interact with their citizens and employees.
Ping! How Governments Can Get Their Message to Citizens
Real-time text notifications can alert citizens of important details, such as public transit arrival times, disease warnings and regional reminders.