How to Solve the Challenge of Legacy Citizen Identity
Customer identity and access management (CIAM) is a complex undertaking, requiring agencies to manage user logins, self-service registration and identity databases at scale.
Citizen Engagement
The State of Customer Experience in Government
We surveyed more than 130 federal members of the GovLoop community about customer experience (CX) prioritization at their agencies, and their responses shed light on the disparities.
Esri’s Story Maps Chart a Course for Government’s Future
There may not be a map to the future, but Esri’s story map technology certainly seems to be taking us in the right direction.
Sharing Data for Social Impact: Beeck Center Releases New Guidebook
The guidebook helps individuals and teams seeking a primer to better understand the key legal, technical and cultural components to data sharing governance.
5 Best Practices for the Best Digital Experience
At GovLoop’s online training on Thursday, industry experts shared five best practices so public servants can provide the best digital experiences for the public.
Cloud-Based CX Helps Agencies Upgrade the Customer Journey
Transitioning to a cloud-based CX solution is how agencies will reap big rewards in terms of more efficient operations, easier management and better CX.
Shreveport CTO Brings Entrepreneur Perspective to IT
The public sector has a reputation for being slow due to the unique restrictions it faces when it comes to innovating IT — but it doesn’t necessarily have to be that way.
Colorado CIO Locates Customer Delight
Colorado CIO’s one-year anniversary is nearing, and she had some success stories to share about 2019 as well as customer delight priorities and workforce plans for 2020.
6 Best Practices for Successful Digital Transformation
Government exists to serve citizens and the public. “When it comes to online services, we have to do better,” said Jonathan Kraden from the General Services Administration’s (GSA) Office of Customer Experience during GovLoop’s online training.
Tennessee Deputy CIO on Cloud and Customer Empathy
Tennessee Deputy CIO speaks about the state’s plans for cloud migration in 2020, the differences and similarities in the state governments he has served at and the fruit of the labor he has seen in the department in 2019.