An Omnichannel Strategy Makes Government Agencies More Responsive and Efficient
Omnichannel means having the ability to meet users’ needs on whatever device and through whichever channel they prefer.
Citizen Engagement
Mapping the End-to-End Customer Journey
To deliver a high level of service, your organization needs an integrated system that lets you create personalized experiences across any channel.
SBA Redesigns Flagship Website to Better Serve Small Businesses
Improving the SBA’s web presence was about more than technology and design changes; it marked the need for a complete culture shift.
How Government Can Use Tech to Meet Citizen Service Goals
GovLoop’s recent online training explored how agencies can begin to use automated operational intelligence tools to meet citizen experience goals?
How to Use Artificial Intelligence to Improve Citizen Experiences
At a recent roundtable with Genesys and GovLoop, we heard from several experts in the field of automation and artificial intelligence. These leaders, as well as many public servants in the room, shared their experiences with AI and chatbots.
Kansas City CIO Speaks About Modernizing a Major American City
Read on to learn more about the nuances of Bennett’s job as CIO and how Kansas City is steadily becoming a city of the future.
Here Are the Winners of the 2017 AWS Cloud Challenge
Wondering if your government or school district has what it takes to be considered for this year’s City on a Cloud Innovation Challenge? Take a look at a few of the stories from 2017 winners to get a better idea of what AWS is looking for.
How Millennials Can Make a Difference in Local Government
How can millennials make a difference in their local governments? In an interview with GovLoop, the cofounders of A Functional Democracy discussed how millennials can engage with their governments in a creative manner.
Federal Govies: 3 Reasons to Attend the Granicus National Summit in D.C.
It’s that time again: The annual Granicus National Summit is taking place right here in Washington, D.C. on April 3. And this year, we have 28 government and industry speakers lined up to present on new trends in digital engagement and modernization in the public sector.
Los Angeles Is Becoming a City of the Future. Here’s How
Jeanne Holm, Deputy Chief Information Officer of the City of Los Angeles, explained some of these advancements to kick off GovLoop’s virtual summit.