It’s that time again: The annual Granicus National Summit is taking place right here in Washington, D.C. on April 3. And this year, we have 28 government and industry speakers lined up to present on new trends in digital engagement and modernization in the public sector.
Jeanne Holm, Deputy Chief Information Officer of the City of Los Angeles, explained some of these advancements to kick off GovLoop’s virtual summit.
As part of the City on a Cloud Innovation Challenge, AWS awards local and regional governments, private and public schools and districts for their work in several categories.
With the increase in technological innovation, agencies are looking for new ways to increase citizen engagement and satisfaction. Investing in artificial intelligence (AI) and chatbots may be a way to transform the way organizations interact with citizens.
Learn more about the free Granicus National Summit.
Over the last several years, agencies have developed a growing range of citizen services with the goal of giving people easier access to information and services through a wide range of channels. These efforts are now shifting into high gear, as agencies increase their adoption of innovative technology, tools and processes to improve the efficiency… Read more »
Technology is constantly changing as new tools are developed and old tools are modified or repurposed, and these commercial innovations are having a growing impact on how we govern.
Agencies and other organizations have to focus on those who participate but remember there are large numbers of people within their jurisdictions who do not participate.
From renewing a driver’s license to filing federal tax returns, there is a full spectrum of services citizens expect from government. It’s up to agencies to figure out how to ensure that each touchpoint meets growing citizen expectations and aligns with their organizational missions.
To help your agency build on its current efforts, here are seven best practices to drive better outcomes from your CX strategy.