It’s starting to get to that time where reflection of the past year becomes a daily habit. We think about what went well, the mistakes we made, and what we could do better in the next year. And while there were a lot of downfalls this last year, there were also a lot of improvementsRead… Read more »
Looking towards 2017 as well, government employees will have to buckle down and keep up the good work.
While a new year can bring about hope for change in many government happenings, there are still open ends from 2016 that will need to be refocused on in this next year.
Citizens need to understand and measure the outcomes of policies we vote for. How can modern governments cut through the noise and speak effectively to the citizens they represent?
With these qualities, your agency can create a real connection with your customers, which enables improved transparency and builds trust.
To celebrate these government agencies’ inventive platforms, this week’s Intersection is here to show you some of the top government websites and hopefully inspire some newfangled digital growth at your agency.
Improving customer service has been an off-and-on federal priority over a number of years. In fact, it is now more broadly referred to as “customer experience,” since research shows that “customer service” accounts for only a quarter of a customer’s overall satisfaction with their experience with a company or government agency.
Citizen experience presents a significant change to agencies, requiring the response of building service cultures that provide high-quality experiences. Perhaps this water metaphor can provide a new way of thinking about how we need to respond.
Make your digital platform compelling, personal and useful by ensuring that it’s accessible everywhere. That way, you can better engage with citizens and show them that your digital approach is geared toward making their lives easier.
Are you ready to start delivering a better customer experience at your agency but not sure how to go about doing so? Check out how these experts are enhancing customer service and the overall experience at their organization and pick up some tips you can emulate.