Chameleon or Badger? Adapting to Change
When it comes to change, we’re all a bit chameleon and a bit badger: Some of us embrace change and others resist it. But the healthiest strategy is to balance the two approaches. Here are tips on doing that.
Communications
OMB Just Released Guidance on Usability Testing. Let’s Talk About It.
In November 2024, OMB released a memo clarifying that the Paperwork Reduction Act (PRA) does allow usability testing and offering guidance on complying. The criteria can be confusing, though, so let’s talk about what’s required.
Meetings: How to Maximize Your Time
Meetings: love them or hate them, they are a critical part of how work gets done, and frankly – they’re not going anywhere. But we’re all busier than ever, and calendars are maxed out. It’s time to audit and streamline your meetings so everyone who attends is making the most of their time. Mary Abbajay,Read… Read more »
How to Make Government Policies Easier for Everyone to Understand
The Plain Language Act is only one part of making government policies easier to understand. Learn how to make policies resonate with the public.
How to Deliver High-Quality Omnichannel Constituent Experiences
In this video interview, Docusign’s Michael “M.J.” Jackson describes how a focus on omnichannel communications can result in higher constituent satisfaction and deliver improved outcomes.
The $44.6 Billion Question: How Workplace Culture Issues Impact Your Bottom Line
Discover how workplace culture issues could be costing your organization millions. From exclusive cliques to high turnover rates, learn the hidden dangers lurking in your office and the powerful strategies to transform your workplace. Don’t let your bottom line suffer – Find out why and how to stop the talent drain! Click to read the… Read more »
Why Your Best Ideas Aren’t Always Yours
Your best ideas may not be your own — and that’s a strength. Discover how collaboration and crowdsourcing in public institutions are driving innovative solutions by tapping into diverse perspectives and collective brainpower.
Why Secure Video Conferencing Matters
Learn more about the security considerations agencies need to keep in mind as they continue to adopt video conferencing solutions.
Mindfulness: How to Let Go (Even for a Little While)
Doing absolutely nothing — just being present in the moment and practicing mindfulness — can be good for you.
Section 508 Is Only the Start of Accessibility
Section 508 requires that all government communications and information are accessible to people with disabilities. But what happens outside official communications is also crucial for accessibility.