Make a statement — or stay silent?
Is it better go on record regarding significant events or has issuing statements become fraught with risk for your agency?
Communications
Making Connections, Modernizing Recruitment
To attract and retain a dedicated, talented, modernized workforce, government agencies must say the right things to the right people at the right time. Here are some effective ways to reach out.
The CX-EX Connection
Government agencies know that providing good customer experience is central to their mission, but much of what creates a positive experience takes place behind the scenes: It’s how happy public-sector employees are at their jobs.
Guarding Security Amid Political Media Sensationalism
Navigating the delicate balance between ensuring security and upholding transparency in government is crucial for fostering public confidence and safeguarding the principals of democracy. Here’s why.
Embracing the Roles Your Agency Plays
Agencies play so many different parts in the lives of constituents. Here are six categories of government work that have distinct interactions with the public and ways of establishing trust.
Level Up Your Docs: Making Government Word Documents Accessible to All
Are your Word documents accessible to vision-impaired colleagues? A few simple steps can improve your written communications for those who use screen reader technology.
Prepare & Persevere: Navigating the Challenging Rivers of a Fed Gov Job Search
Applying for a government job requires planning, patience and belief in yourself. Here is real-world guidance for securing a federal position.
Wasting Your Greatest Resource? Get the GOAT in the Game!
The greatest performer in your agency may be someone you don’t call on much anymore, someone who’s older or has survived multiple layoffs and in-force reductions. But overlooking those employees is a mistake.
Glancing Through the Overton Window at Your Organizational Culture and Leadership
Both leaders and followers shape workforce culture, including what is and isn’t acceptable to discuss. By examining your leadership style through the concept of an Overton Window, you can “read the room” and identify growth opportunities.
The Importance of Looking Up
Effective change leaders look up often and share what they see “out there” with their teams to inspire a culture of insight and innovation.