Deadra Welcome, Learning and Performance Strategist at the U.S. Census Bureau, gave a great presentation on Creating a Learning Challenge at the Training Officer’s Consortium’s Annual Executive Institute in Ocean City, MD this week. Deadra shared her experience in building and delivering an engaging 30-day HRU learning challenge with no budget at the Department ofRead… Read more »
Think back to when you were in kindergarten. Do you remember when the teacher asked a question? The entire class would raise their hand and blurt out the first thing that entered their minds. They did not worry about what others thought of their comments. They spoke from their hearts. When was the last time… Read more »
Writing is communication, and communication is key for any leader. Here are six ways you can begin to improve your writing today, and in turn, open new doors for leadership opportunities.
Simplifying language while preserving the technical underpinnings of a message can be a challenge — especially when you get pushback from your more technically-minded colleagues. Here are some things to emphasize to make sure plain language stays alive and well at your agency.
Learn how to handle government’s communication needs in times of crises.
In this post, I hope to acclimate you to a few of the resources that are housed at PlainLanguage.gov so that you will learn to integrate the guidance into your own work as well as to navigate the site on your own.
Collaboration is increasingly a model for customer service, product development, and service enhancement.
Web content exists in a real world, not a perfect one. And sometimes good work processes get overruled, lawyers prevail, and deadlines drive actions. In the interests of saving someone else’s sanity, here are my rules of good publishable content
Come prepared and ready to make the most of each one-on-one meeting. Instead of asking the same old stuff each meeting, focus on driving action and improvement through these questions.
Learn how and why collecting data for performance measurements and program evaluations should become one process.