Oftentimes customer service is an afterthought for overworked, under-budgeted and underappreciated states. And citizens are obligated to use government services, so why does the experience matter? Why waste the money? It matters, says Illinois Chief Information Officer Hardik Bhatt because, “governments don’t go out of business, but businesses go out of government.” In 2013, IllinoisRead… Read more »
If you’re a millennial or a young gen-xer working for the government, it can be frustrating to see how fast technology is moving in the private sector and in your personal lives, compared to the rate of technology adoption (or lack thereof) in a government job. From antiquated procurement practices and internal workflows to uncertainty… Read more »
The successful application of CIO-enabled innovation within the federal government offers a sustainable way to improve the effectiveness, efficiency and performance of government while often also reducing costs.
This interview is an excerpt from our recent guide, 30 Government Innovations That Mattered in 2015 which examines 30 government case studies that explore innovation at all levels of government. Innovations that spanned the government job spectrum from human resources to cybersecurity and back again. The ease of online services and digital resources are perks that citizensRead… Read more »
Join the social media bandwagon your agency must.
Creating an innovation strategy is one part strategy, one part innovation, and the right conversations with the right people.
Why haven’t more social intranet initiatives succeeded at federal agencies?
Psychic skills aren’t required to make predictions about the most pressing issues that agencies will be working on over the next year.
It’s fair to assume that most of us have taken part in an online training or course recently. Maybe you completed your company’s security training online or got a little curious about HTML coding and signed up for a free online course. Just yesterday I clicked through an on-demand webinar about online optimization tactics. AsRead… Read more »
I wonder how much we just assume the far reach of internet connectivity for everyone when we are creating things like lost property reporting procedures.