Digital Government

This One Trick Will Help You Better Define Your Customer

As government communicators, we’re best serving the public when we’re thinking about our customers as smaller groups — defined, just for example, by geographic location, specific needs or languages spoken — and communicating directly with those groups. Simply put, our services are more impactful when our audiences are understood.

House Hearing Reveals Strengths and Weaknesses of 18F, USDS

A June U.S. Government Accountability Office report on 18F and USDS revealed that the groups are making positive changes in government but must continue working to improve in the future.