DISA Case Study: Increased Collaboration Through Digitized Services

This article is an excerpt from a recent research brief with Appian, Accelerating Government Transformation With IT, which includes a survey of 178 public-sector professionals who identified the challenges, best practices and importance of adopting digital transformation solutions. DISA provides advanced information technology and immediate communications support to the President, Vice President, Secretary of Defense, militaryRead… Read more »

The 6 Foundational Elements of ECM

In the last few months, GovLoop has talked about the 10 benefits of going paperless and provided an Enterprise Content Management (ECM) crash course. ECM software allows organizations to manage their documents more effectively and automate workflows, helping remove tedious document management tasks to improve government efficiency. ECM’s six foundational building blocks include the abilityRead… Read more »

Congress Can Learn from Cooperation at the Local Level

Myung Lee, Executive Director of Cities of Service, offers her perspective on the midterm election and how city leaders around the U.S. are advancing volunteerism to solve problems in their communities.

Rethinking Government’s Business Model

Rethinking government’s business model is as critical to innovation as is technology modernization. Agencies use technology to deliver better value to customers. But technology can drive organizational change in unexpected ways. Business model change is central to doing something different to get a better result. A business model is the way an organization is structuredRead… Read more »

Why Information Governance Matters

Today, pretty much everything is going digital, including government information and documents. But for public agencies with outdated, hard copy records management systems, how do they handle demands to manage vast amounts of data and digitized documents? It’s no easy task, but the implementation of an effective information governance strategy is critical to agency performance.Read… Read more »

Magnifying the Voice of the Future

Can leaders in a democracy think beyond the next election? This is a key question posed by a New Zealand academic, Jonathan Boston, who is studying how different countries attempt to address long-term risks to society, the environment, and fiscal sustainability. Dr. Boston, visiting the U.S. on a Fulbright Scholarship, sums up some of hisRead… Read more »

CIOs: Rock Stars of Public Innovation

Paul McCartney, Tommy Lee, Kurt Cobain, Mick Jagger. Regardless of our reasons, most of us idolize different rock stars. What if you could work with your favorite rock star? Better yet, what if your favorite rock star was the reason behind your industry’s success? Well, in the public innovation field, Chief Information Officers are theRead… Read more »

In 7 Words or Less…What’s Your 2015 Prediction?

Wow. 2014 was a great year for government innovation. We are in the middle of writing our end of year wrap-up guide highlighting 30 great case studies of government innovation from USGS drones to GSA smart building to State of Hawaii’s gamification website. And those are just the ones that made the cut for this guide –Read… Read more »

The Hidden Disruption of Digital Business (and Government) Models

One of the interesting questions often raised in regard to digital transformation initiatives is actually how “transformational” the initiative really is. Does the initiative truly create transformational change to the business model, process, product and/or service, or is it more of an incremental value-add?

Digital Communications & the Rise of the CMO

CMO. CDO. CXO. Just a few acronyms for the increasingly important job that focuses on customer experience and digital communications. (For now, let’s just stick with CMO: Chief Marketing Officer.) At GovLoop’s Wednesday event, The Citizen & the Government: How They Connect, Brian Paget, Technical Director for Content & Analytics at Adobe, and David Yang, ViceRead… Read more »

Digital Government