Digital Government

Tempe Transforms IT Customer Service

Located in southeast corner of Phoenix, Arizona, the city of Tempe is home to Arizona State University – and nearly 170,000 residents. To serve these residents, the city provides critical services such as fire, public works and police. And to help departments meet their missions, a centralized IT team supports city services. Looking to improveRead… Read more »

The Path to a More Efficient HR Organization

Human resources professionals play a critical role in government. Among their many functions, they recruit, select, and onboard employees. But too often their work is done through tedious and slow paper-based processes. With today’s technology, this no longer has to be the case. With Enterprise Content Management (ECM) tools, HR professionals can automate much ofRead… Read more »

The IBM Center for The Business of Government: The Year in Review, 2014

This article was originally posted by Dan Chenok to the IBM Center for the Business of Government blog. In 2014, as has been the case for each of our past 16 years, the IBM Center engaged in many significant discussions with government leaders through our weekly radio show; benefited from groundbreaking research by a wideRead… Read more »

Nutrient Sensor Challenge: Innovation by Another Name

Freshwater nutrient pollution alone costs the U.S. more than $2 billion each year. And that stat is an underestimate because it doesn’t account for brackish estuaries or the 95,000 miles of salty coasts. In an effort to help address this problem, EPA is part of the Challenging Nutrients Coalition, a group of federal agencies, universities,Read… Read more »

A Year of Technology Trends and Innovations

When I think of the future of technological innovation and development, my mind first goes to artificial intelligence and robots. But technological innovation doesn’t have to be quite as grandiose, and digital innovation is present today. In terms of government, local, state and federal agencies are challenging their former risk-adverse natures and creating new innovationRead… Read more »

Internet of Things Trailblazers in 2014

It’s easy to find ways in which the Internet of Things (IoT) has affected private and consumer-facing enterprises — you probably have heard of the Nest thermostat or fitness devices that can monitor your movements, location, and workouts throughout the day. But the effect of the Internet of Things on the public sector and government isRead… Read more »

An Inside View of President’s Meeting with SES

This guest post was written by Dan Chenok, executive director of the IBM Center for The Business of Government. This week, John Kamensky and I were privileged to attend the meeting of Senior Executives at the Washington Hilton, at which President Obama spoke as well as several agency heads. The event helped to frame whyRead… Read more »

Gold Stars for In-House Innovators

Companies small and large talk often about the need to be more innovative, but progress without reflection misses a crucial component of cultural innovation. That is, how often do these companies reward top people and their projects? The EPA Innovation Team has several goals: support innovative bench science in the laboratories, demonstrate the power ofRead… Read more »