A 3-Minute Guide to How Government Agencies Should Handle “Content Governance”
“Content governance” describes how decisions about your online content are made and implemented across your organization.
Are You Embracing the Principles of a Modern Digital Government?
Are you just starting out with digital communications, moving paper bulletins to emails? Or have you been running paperless and automated end-to-end agenda management for years?
Going Digital: How Public-Private Partnerships Can Save the Day
Governments should be looking to the private sector to help achieve their ideal digital futures. Public-private partnerships help governments get more from available resources to increase usability and flexibility online, facilitating better relationships with their citizens.
Are You a Kiss Up, Kick Down Manager?
The kiss up, kick down manager is a person who lays on the flattery to endear themselves to their superiors, yet readily intimidates and undermines their subordinates.
Why We Should Stop ‘Recognizing’ Employees and Start Appreciating Them
In many cases, recognition programs actually are backfiring and creating negative reactions among team members. In fact, the three most common reactions I receive from employees when they talk about “employee recognition” are apathy, sarcasm, and cynicism.
Communicating Appreciation Effectively When You Manage Large Groups
How do you communicate appreciation effectively when you manage large groups of employees?
How to Carve Out More Time in the Day
One thing you always seem to need more of is time. More minutes to get ready, more hours in the day, more days before the deadline. What steps can you take to get more time in your day?
Public Service Recognition Week: Celebrating the Front Line of Citizen Experience
As managers look for ways to improve CX within the agencies they lead, they should keep in mind that the most effective changes come when leaders themselves demonstrate a shift in behavior, elevate their focus on improving employee and customer engagement, and prioritize CX in tangible goals and priorities
To Procrastinate or Not to Procrastinate: You Decide
As the holidays roll around, it is easy to get lost in time. The fear of missing out (FOMO) may be the companion to the sneaky thief we call procrastination. Read on to find out how.
Are All Organizations Cults?
The most important thing you can ask yourself is whether what your organization stands for is compatible with your own core beliefs.