Keys to Strengthening Buy-in, Trust and Team Coordination in a Generationally-Culturally Diverse (Military or Civilian) Workforce

I’m preparing for a major offsite event with the Command Teams of the 1st Cavalry/Ft. Hood, TX. I’ve been asked to explore new (for me) conceptual territory — Generational Diversity. More specifically, the Army wants me to provide some fresh ideas and exercises for “Communicating with the Younger Soldier.” To oversimplify matters: how can theRead… Read more »

On Change, or Why They Hate You

In a recent listserv conversation, someone asked a very reasonable question: What does the literature say about how change agents are received? This was in the context of knowledge management (KM), and the inquiry stemmed from an honest attempt to understand the hostility experienced from some in the workforce upon being introduced to KM initiatives.Read… Read more »

Will Apple Actually Admit Their Mistake? – I Seriously Doubt It!

As originally posted on Not So Random Thoughts… In response to Consumer Reports NOT recommending the new iPhone 4 earlier this week Apple has called a previously unscheduled Press Conference to discuss the iPhone 4 (No other details about the press conference are currently available). So, does anyone want to garner a guess as toRead… Read more »

Everything Channel: 2010 State of the Market

Today, I attended Everything Channel’s 2010 State of the Market presentation, a great annual scorecard on the state of technology solutions provider channels. The typical survey respondent books about $3.5 million in annual revenues, in b-2-b transactions (no retail data here) so it’s a real-world look at issues facing technology solutions providers across many verticalRead… Read more »

Diving into something new

I have worked to establish a new Social Business Practice at Swimfish while concurrently working as the company’s CTO and SVP of Engineering. Doing a great job on both has been a challenge, a challenge resulting in a non-start of the new practice. After a lot of thought I have decided to dive in andRead… Read more »

Sales Quota

(With Bruce Goldstein) Sales quotas are often misused when they are administered by people who misunderstand the sales and buying process. Effective sales quotas are part of a performance enhancing environment, not a blunt instrument for non-selling observers to harass the horses. Realizing that true sales professionals sell for money and recognition provides a betterRead… Read more »