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Citizen Engagement, Communications, Cybersecurity

Guarding Security Amid Political Media Sensationalism

Navigating the delicate balance between ensuring security and upholding transparency in government is crucial for fostering public confidence and safeguarding the principals of democracy. Here’s why.

March 29, 2024
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Scott Mastellon
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Tags: ethics, Featured Contributor, media

Employee Experience, Leadership, Workplace

Federal Employee Resource Groups (ERGs): Unite and Change

Employee Resource Groups can boost engagement, retention and innovation. Here are some tips for establishing effective ERGs.

March 28, 2024
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Marquiesha Gillispie
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Tags: ERGs, Featured Contributor

Leadership, Professional Development

The Importance of Humor in Leadership and Leadership Development

 Infusing humor into leadership and leadership development can make a profound impact organization-wide. Here are some of the ways.

March 27, 2024
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Jeanne D. LoVette, DHA
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Tags: Featured Contributor, humor, leadership development, Team-Building

Leadership

The Seasoned Leader – F.Y.I.

Everyone can improve, even seasoned leaders. So, practice the five tips to become the kind of leader who knows the way, goes the way and shows the way.

March 27, 2024
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Sandra Hill
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Tags: career growth, communication, Featured Contributor, Improvement, Leadership tips, Listening, Problem Employees

Acquisition, Citizen Engagement

Measuring the Value of CX

The metrics used to measure CX in the commercial sphere aren’t always appropriate for government agencies. Here are some qualitative measures that can better demonstrate the value of your CX.

March 27, 2024
Emily Ryan
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Tags: CX, Featured Contributor, metrics, ROI

Acquisition, DoD

Enhancing Agency Outcomes Through Streamlined FedRAMP Processes

Streamlinging your FedRAMP processes can expedite authorization timelines, reduce costs, and improve overall resilience. Here’s how it’s done.

March 26, 2024
Max Aulakh
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Tags: Featured Contributor, FedRAMP

Career, Leadership, Professional Development

How to Make Attribution Work for You

Attribution theory provided a useful framework to keep me grounded and more in control of my emotions, improving my productivity and ultimately my leadership capabilities. Here is how it helped me.

March 26, 2024
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Matt Wallat
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Tags: attribution theory, Featured Contributor, supervisor tips

Artificial Intelligence, Emerging Tech

A Techno-Pessimist’s Guide to Government AI

Even “techno-pessimists” like me believe that we should be preparing government AI to minimize harms to the public we serve.

March 25, 2024
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Julia Meltzer
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Tags: AI bias, Featured Contributor

Analytics, Artificial Intelligence, Digital Government, IT Modernization

Prioritizing Data in Government Technology Modernization

In government, digital modernization often overlooks enterprise data management, which results in fragmented ecosystems that limit modernization’s full potential.

March 21, 2024
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Scott Mastellon
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Tags: customer experience, digital transformation, Featured Contributor, government technology, integrated systems, modernization, service delivery

Citizen Engagement, Communications, Employee Experience, Workplace

Level Up Your Docs: Making Government Word Documents Accessible to All

Are your Word documents accessible to vision-impaired colleagues? A few simple steps can improve your written communications for those who use screen reader technology.

March 21, 2024
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Douglas Goist
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Tags: accessibililty, alt text, documents, Featured Contributor, screen reader

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