OK. So the election over. Here we are with an emergent Gov 2.0 and Public Service 2.0. Time to revisit Politics 2.0. Given the nature of this post I want to be up front about my own political views. On social policy I sit somewhat ‘left of centre’. On the economic side of the equationRead… Read more »
Pretty interesting…glad AFGE is defending federal service AFGE CHALLENGES ATTACKS AGAINST FEDERAL WORKFORCE, PROMOTES PUBLIC SERVICES Nation’s Largest Federal Employee Union Launches Good Government Advertising Campaign (WASHINGTON) – The American Federation of Government Employees, which represents 600,000 workers in 75 different federal and DC government agencies, today, launched a nationwide radio ad campaign reminding listenersRead… Read more »
When you think of the stakeholders you serve, how would you describe your connection to them? Empathy, apathy, animosity, appreciation, or something else? We’ve been working on customer / client focus at GovDelivery, and we’ve gone through some healthy exercises that have me on the lookout for how I’m being treated as a citizen andRead… Read more »
Through effective collaboration there is the opportunity and power to serve, to help others, to do more good as a result of our collective network. Please feel free to share how others maybe helping our service members and their families. Here is one such story taking place: Today Advanced Auto Parts donated $25k to @Op_HomefrontRead… Read more »
So I’ve read (or am currently reading) two pretty interesting books: If We Can Put a Man on the Moon: Getting Big Things Done in Government by William Eggers and John O’Leary and The Power of Pull: How Small Moves, Smartly Made, Can Set Big Things in Motion by John Hagel, Lang Davison and JohnRead… Read more »
Last week I highlighted for you some of the work that HP recently did with the PVA National Wheelchair Games in Denver. The important part of the event was not our sponsorship or providing the technology to help out the games, it was about the stories of the tremendous veterans we met who have livedRead… Read more »
This post originally appeared on my external blog, “Social Media Strategery.” I finally got around to reading “The Last Lecture” by Randy Pausch. If you’re not familiar with Randy’s story, read about it here or watch the video below. I highly recommend this if you’re about to have a child, already a parent, if you’reRead… Read more »
I am excited today to announce the 2010-2011 Web Manager University Course Schedule. We are kicking off this year in the spirit of customer service by hosting Doug Lipp, Formerly the Head of training at Disney’s Corporate Headquarters, to give a FREE webinar – The Magic of Exceptional Customer Service on Thursday, September 9, 2010.Read… Read more »
The Six Villains of Gov 2.0 or for that matter, social media within organisations. What do the villains in the public sector look like? What do the heroes look like?
Emily King gave me an embarrassed grin as she struggled not to cry. “I always choke up when I tell this story”, she said sheepishly. I smiled broadly and encouraged her to go on. She did, and thus began the first of many lessons she’d share with me that afternoon. In her own words: “AfterRead… Read more »