Posts Tagged: Theory

How To Motivate Your Online Community

During the final session of the online communities 101course we tackled the one question that every online community manager wants answered: What is the magic formula to motivating your members so that they engage with and create content. Govloop’s Engagement Strategist, Lauren Modeen (@exilauren); and GovDelivery’s Director of Engagement Services, Joseph Porcelli (@josephporcelli), discussed how… Read more »

Managing Complexity

The deficit showdown reflects a challenge of modern times: how can government – and society – deal with increased complexity? A new book may point the way. Noted government observer Donald Kettl, wrote several years ago that the government of the future needs to develop three things to deal with increased complexity: knowledge-driven organizations, the… Read more »

Starlings, Transparency, and Thad Allen

I always consider a conference a success if I come away inspired by one big idea. That happened to me at the recent annual conference of the American Society for Public Administration. I’ve been mulling over a series of presentations given at that conference that coincidentally helped me think more clearly about “complexity theory” and… Read more »

Does Gov 2.0 Lead to Improved Government? Proving the Case

Gov 2.0 advocates claim that their various projects in social networking and open government will, of course, lead to improved performance from government agencies and more satisfactory citizen engagement. But where is the proof? As Poister, Pitts, and Edwards (2010) conclude from their analysis of the last twenty years of strategic management in the public… Read more »

Organizational Entrepreneurs: 21st Century Leaders

Making Mountains out of Capitol Hill A first time visitor to Capitol Hill will probably be surprised to find the legislative branch of United States government essentially run by twenty-something-year-olds fresh out of school. “I’m 33 and I am past my time,” Eric Johnson, former Chief of Staff to Robert Wexler (D-FL), told a group… Read more »

Generative Order – Reason for Change

Generally I have used the “generative order” as a theory to understand change. Based on this theory that is based on entropy (also that deals with systems dynamics) following is the brief discussion about when the change occurs. Change affects everybody. And it will happen again and again, when the entropic equilibrium is disturbed. It… Read more »

The LMX Theory

Have you noticed that managers often act differently toward their different employees? Do you sometimes see managers who have favorites? Well, if so, you are witnessing the workings of the LMX theory of leadership. The leader-member exchange (LMX) theory holds that leaders have two different types of relationships among their followers. In essence, leaders establish… Read more »

Top 5 Leadership Characteristics for Process Improvement Success

Recently during a visit to the GSA conference held in San Antonio, I had the opportunity to speak with several people in the federal government about Lean Six Sigma. In most cases they shared with me that they had “tried” Lean Six Sigma and it did not work or “we did that and are now… Read more »