Customer Service… Citizen Service… Citizen Centered… It doesn’t matter what you call it – providing a great customer experience is priceless. Web Manager University’s September events focus on the customer – why good customer service is important, meeting the customer where they are, and things every government web manager should know about customer service. CheckRead… Read more »
AIIM Training 2010 View more presentations from Atle Skjekkeland.
Yup that’s right. I find, when asked, most people WANT more work – as long as it’s meaningful and purposeful. When possible look for those opportunities. It’s an opportunity to contribute to the team, to learn something new, and to gain an appreciation … and greater understanding perhaps of the bigger picture. When you volunteerRead… Read more »
SUCCESS RULE NUMBER 2 – ENJOY WHAT YOU DO. Have you ever worked for a miserable person? Not fun is it? Usually this person is self centered and only concerned about themselves, and typically takes pleasure in bring those around them to their miserable level. Not you. Be excited about what you do. There isRead… Read more »
Success in life depends on 2 things . . . What you THINK you can do and the amount of EFFORT you’re willing to put forth to accomplish it. Everything you do is created twice; the first is in your thoughts. Before it can be created it MUST be dreamed. They are YOUR dreams soRead… Read more »
Have you registered for the next Web Manager University New Media Talk? This event is interesting to me personally because – I hate data. I mean – I actually love using data to make decisions, prove theories, and discover patterns. What I don’t like is inputting data into tables, creating graphs, and making it usable,Read… Read more »
I am excited today to announce the 2010-2011 Web Manager University Course Schedule. We are kicking off this year in the spirit of customer service by hosting Doug Lipp, Formerly the Head of training at Disney’s Corporate Headquarters, to give a FREE webinar – The Magic of Exceptional Customer Service on Thursday, September 9, 2010.Read… Read more »
A Friend of GovLoop needs your help! More importantly, they need your help in helping government IT staff deliver the best possible service to the country by ensuring that you and your colleagues have access to timely, well-targeted, high-quality education and training resources. Will you take the this survey that will take just 10-15 minutesRead… Read more »
If you are an Army or DOD Knowledge Manager, there’s still time to register for the 2010 AKO/DKO Community Page Administrator Workshop! To reserve a seat, you must log on to the CPAW page on AKO (https://www.us.army.mil/suite/page/636873) and look for the phrase, “Registration for CPAW 2010”; or you can go directly to www.mcraemeetings.com/ako. If youRead… Read more »
Open Dialogue on Aligning Training with Strategic Agency Results Warren Master and Russ Linden Warren: In my recent review of Russ Linden’s new book – Leading Across Boundaries: Creating Collaborative Agencies in a Networked World (http://www.josseybass.com/WileyCDA/WileyTitle/productCd-0470396776.html) – I encourage public management practitioners to avail themselves of the many case illustrations and user-friendly tools the authorRead… Read more »