There are countless stories of agencies using analytics to improve online services and better track internal metrics. But the path to a successful big data analytics implementation requires proper long-term planning that addresses growth, flexibility, agility and the evolution of technology.
Remember the game telephone? One person whispers a message into the next person’s ear and that person whispers to the next, all the way down the line until the message no longer makes sense? That’s how communication within a large organization can feel sometimes.
Questions to ask yourself to make sure your website is actually effective.
Social media reporting can be intimidating because it’s perceived as difficult to do. I try to simplify things as much as possible so that people will actually read my reports. Social media metrics only work if they are simple and easy to follow.
You glance down at the right hand corner of your desktop. You know it’s almost that time. Your Outlook alarm reminded you 13 1/2 minutes ago that you have 15 minutes until your next pumping session. And you’re dreading it. You start making compromises with yourself. “Let me just answer this email and then I’llRead… Read more »
One of my favorite professional development books is “Mistakes I Made at Work” by Jessica Bacal. It’s a compilation of 25 essays from influential women who admittedly made a few early detours on their road to success. I love the book because it not only offers some real advice for your early career, but itRead… Read more »
Don’t wait until Election Day. Dive into these books to get prepared for the presidential transition.
A discussion about the resurgence of the SES and how govies can better prepare themselves for these senior positions.
This blog post is an excerpt from our recent Information Perspective, “Achieving Customer Service in the Real World.” To download the full research brief, click here. Rapidly expanding technology has changed expectations of customer service in the public sector. Citizens, and other government customers want to be able to see how their tax dollars areRead… Read more »
Analysts can work more efficiently now because they aren’t flooded with a sea of security alerts that realistically can’t all be addressed at the same time. Using analytics, they can prioritize anomalies and understand what data is leaving the network in an unauthorized way.