Regional and municipal governments strive to deliver higher levels of service, but face challenges with little funding to support their efforts. One solution that delivers services more efficiently combines open data and smart city programs. Software as a service helps cities and municipalities acquire swifter data-driven decision-making capabilities. In a recent IBM report, we getRead… Read more »
At some point during their careers, most managers will face the difficult task of dealing with an employee who consistently falls short of goals and is facing termination. And while the decision to fire someone is never easy, it’s even more challenging when it involves an employee who initially showed promise or who’s especially passionate… Read more »
Over the past decade the men and women that filled critical skills positions in government have been retiring and as a result have taken a vast amount of knowledge with them
Return on Investment, otherwise known as ROI, doesn’t always have to be applied to business. It can be applied to various areas of your life. In fact, ROI can even be applied to your government employees through learning. Investing in your employees by empowering them through effective learning is one of the best decisions youRead… Read more »
Collaborative leadership has been described as “the intentional and skillful management of relationships that enables others to succeed individually while accomplishing a collective goal.”
Government Instagram is an effective way to communicate directly with citizens through images, videos, and short snippets. Follow these account
How does one find the time to volunteer during this holiday season when schedules are packed with so many other requirements?
This is an excerpt from the recent Customer Service Playbook for Government. In the guide, we detail six plays to help you transform the way your agency serves its citizen users. Despite government investing more time, resources, and knowledge into their customer service initiatives, constituents still don’t seem to be fully satisfied. According to leadingRead… Read more »
According to recent study, most people spend only 30 minutes considering whether to choose a new plan or re-enroll in their previous plan during open enrollment. It’s in your best interest to spend as much time as necessary to make this decision, as it can greatly impact how much you’ll spend in the coming year… Read more »
From forging a unity of effort in homeland security to strategizing today how to field the U.S. Army of tomorrow; to pursuing affordable housing, eliminating fraud, waste, and abuse in healthcare, and securing cyberspace, our most recent issue of The Business of Government magazine delves into a diverse set of topics and public management issuesRead… Read more »