How Montana Transformed Its Constituent Engagement and Communications
Montana resolved its communication problems and implemented a scalable solution that delivers personalized communication to its constituents.
Citizen Engagement
How the City of Oakland Empowered Virtual Civic Participation
As a result of just three virtual efforts, citizens are more engaged than ever before. They have opportunities to get involved in their city.
What to Prioritize and Invest in During a Budget Shortfall
It is important to focus on cost, efficiency, and performance while prioritizing investments that promote multi-year outcomes.
Getting the (Digital) Word Out to Small Businesses
COVID-19 has proven that something so seemingly benign as paper can undermine well-intentioned government efforts if left unchecked.
Using Contact Center-as-a-Service Technology for Better CX
CCaaS providers who offer SaaS-based applications can enable customer service organizations to manage multichannel customer interactions.
When Schools Are Online but Students Aren’t
At least 3.7 million households lack internet access according to a Census Bureau survey. Here is how one school ensures its students have connectivity.
User Experience: An Emerging Best Practice
In the past decade, the concept of user experience (UX) in government IT has gained widespread acceptance and moved into the mainstream.
Understanding Generational Differences Can Improve Local Gov Services
New research findings make clear that local government’s approach to service cannot be one-size-fits-all. At a time when effectively reaching and engaging all community members is imperative for public health and continuity of government operations, understanding and meeting generational differences is critical.
Takeaways on Trust Today in Government
Agencies desperately depend on citizen trust to achieve their missions, which makes mistrust a stumbling block of major proportions.
One Login for Gov? Security Experts Say It’s Possible
The fantasy of a single login with access to multiple public sector services isn’t so far-fetched, cybersecurity experts say.