3 Ways the Library of Congress Embraced Virtual Content
Going forward, the Library of Congress (LOC) seemingly has a more digital future based on remote work and virtual content aimed at citizens.
Citizen Engagement
The Right Content Services to Enhance CX
Investing in content services can greatly improve CX and casting a content services partner will ease your agency’s journey to better CX.
Insights From Howard County’s CIO On Process Transformation
What started as a goal to improve IT support and service delivery has now become a vision for streamlining many work processes.
Learning the Dance: Workforce Planning for Long-Term Remote Work
As work and home lives tango during COVID-19, employees are tuning their schedules to the remote work rhythm that best suits them.
My Takeaways as a Government Customer
I visited three government offices in two states within 48 hours. My goal in sharing this story is for readers to channel their inner customer and advocate for the people they serve in new ways.
Shifting Digital Transformation into Hyperdrive
Now, many agencies are working towards resilience by digitally transforming their operations.
Identifying Quick Wins on the Path to Better Customer Experiences
How can agencies turn this critical surge in COVID-19-related communications demand into a broader digital transformation effort?
How the CDC Used Metrics to Communicate COVID-19 Info Online
At GovLoop’s online training Wednesday, Digital Metrics Lead for the Centers for Disease Control and Prevention (CDC) shared how the agency responded online to communicate COVID-19 information to the public.
Data’s Usefulness, And Lack of Availability, Tracking Police Use of Force
While local departments steward their own files, journalists and nonprofits maintain the most complete statistics on police use of force nationally.
How to Make Digital Channel Shift a Reality
Channel shift happens when people realize that they can avoid long waits at on office or on the phone by doing a quick web chat.