Whatever the resource challenges or risks may be, it’s not only possible, but advisable to make communications a part of the plan. Because communicating effectively will enhance your ability to do the rest of your work successfully.
To understand the role of digital services, we first must understand what the term means. From there, we can understand how it transforms government.
Colorado’s Chief Technology Officer David McCurdy isn’t alone in his quest to make the state a leader in delivering cloud services. But McCurdy doesn’t want that designation just for the sake of it.
The increased use of applications has led to more complex IT environments as agencies adopt cloud, mobile, and virtual technologies. The complexity means that managing application performance is more challenging than ever. What agencies need is greater visibility into their applications, and application intelligence can help with that.
Detailing the 14 things federal CX pros must do before, during, and after the transition to keep their work on track and lay the foundation for continued improvements under the next administration.
What can your government agency broadcast on Facebook Live? What kinds of broadcasts are public sector organizations already doing on Facebook Live that can inspire your efforts to catch the attention of viewers?
Whether you’re trying to reach a large selection of people or specific groups, you become much more effective when working with intermediaries. These trusted voices can connect with your audience locally and help connect them to services you deliver.
Learn what innovations the government is making in mobile health and what this means for you and your Fitbit.
Instagram scored the highest customer satisfaction rating of the 10 digital and nondigital channels we studied. The telephone scored the lowest. What about the eight in between?
To begin to solve a problem as big as digital inclusion, first you need to understand the causes.