First Aid for Projects
Sometimes projects need their own kind of “first aid.” Applying the “Breathing, bleeding, broken, consciousness” formula to a project emergency can help save the day.
Creating a Community of Practice: A Way to Engage Like-minded Practitioners for Learning and Leading
Communities of Practice (CoP) are popping up everywhere in my agency. What seemed to me to be a novel approach to learning, sharing and leading, I have discovered is an aged old phenomenon that stems from learning theory. Cognitive anthropologists Jean Lave and Etienne Wenger coined the term “community of practice” when studying apprenticeships asRead… Read more »
Career Planning for an Unpredictable Future
Whether due to greater flexibility, mass exodus, or values-driven decision making, careers in 2022 are anything but predictable. Since the pandemic, we have learned to re-evaluate our careers either by choice or necessity. According to a study from O.C. Tanner, 48% of employees are considering an industry career change after COVID-19 settles down (if itRead… Read more »
What the 988 Suicide and Crisis Lifeline can learn from Federal CX
While it feels uncomfortable to use the term “customer” for those seeking mental and emotional health care, the public sector customer experience lessons remain valid, and should be implemented in suicide prevention program design.
Closing the Cyber Skills Gap Takes a Holistic Approach, New Mindset
Bolstering the cyber workforce means diversifying the types of talent and socializing cybersecurity as a career as early as possible.
What Zero Trust Means for the Federal Employee
Zero trust would combat two of today’s greatest security challenges: increased endpoints driven by telework and the misuse of privileged credentials.
Creating a Data-Driven Culture to Support AI and Machine Learning
More attention is being given to how data can solve challenges around digital services. Artificial intelligence and machine learning are powerful tools that can help.
Do You Need a Sponsor or a Mentor?
Mentors and sponsors can play a pivotal role in your career. Here’s how to find the best champion for your success!
Are You Still an Expert? How Would You Know?
You moved from management to leadership, and you’re not sure if you’re good at it. Here are three ways to know if you’re on the right path and continuing to develop.
How GIS Exposed Racial and Socioeconomic Disparities in San Diego’s South Bay
Partnerships 4 Success (P4S) is using GIS to map community conditions, analyze geospatial data, inform policy decisions and resource allocation, and disseminate information to address health inequities in San Diego’s South Bay.