When an application in your agency goes down, IT departments need a way to quickly search through data, create a picture of what is happening and find where to make repairs to get everyone back up and running. Unfortunately, IT teams can find themselves instead wading through copious amounts of data without ever identifying theRead… Read more »
Manual, paper-based processes are a losing proposition both for government employees and the constituents they serve, leading to long processing times, more frequent errors and frustrating interactions. Explore this video to learn how digital document workflows can provide a better experience for everyone involved. Watch by registering below: Brought to you by:
Outdated finance and human capital management systems are typically difficulty to both maintain and secure. The public sector should consider cloud-based shared services for efficient modernization with flexible pay-as-you-go options for upgrades, maintenance, security and disaster recovery. Watch this video to see how switching to a shared services model encourages continuous innovation and quality service.Read… Read more »
Here’s the deal: In a recent survey, 4 out of 5 respondents rely on digital methods to get information about public services. But nearly 3 out of 4 say it’s frustrating trying to find information on government websites. This video discusses four ways in which agencies can increase their digital maturity. Watch by registering below:Read… Read more »
Sustainability is about meeting the demands of the present and equipping others to meet their needs in the future. That might sound daunting, but the same tools that governments use to improve operations and services can also help to reduce environmental impact. This video examines the main pillars of sustainability that any community can useRead… Read more »
If data were water, many organizations would say they often feel like they’re drinking from a firehose: They end up soaked but still thirsty. But that doesn’t have to be the case. This video discusses how you can make that data more manageable – and get more insights out of it. Start the Video BroughtRead… Read more »
No, headaches do not have to be part of the package when managing Microsoft 365, but it’s understandable if it seems that way. In this video, learn four best practices that can help agencies up-level Microsoft 365 management. Start the video: Brought to you by:
Did you know only three out of 10 IT projects succeed today? The common culprit: a cookie-cutter approach to modernizing applications. In this video, we offer a transformation framework that accounts for your unique context. It’s a model that has been vetted over a thousand-plus transformation journeys, and it can help you plot and planRead… Read more »
Have you ever felt like your agency’s data is out of control? The data you need is somewhere, but you don’t always know where or you can’t be sure that it’s accessible to everyone who needs it. This video offers four best practices that can help your agency make sense of it all. Start theRead… Read more »
The people you serve must shape and define how you solve problems.
Find out why you need to look at security differently.
Watch this free 4-minute video to learn how your agency can use microlearning to work smarter, faster and more collaboratively.
Best practices to strike a good balance between web application development and security.
Tackle the challenges of end-user computing for government.
This short video will explain how a DevOps culture at your agency can support digital transformation efforts and increase your efficiency and speed of delivery. Hit play now to start the free video.
This course will look at the concept of Customer IAM (CIAM) and how it can be used to improve not only the security and privacy of citizen services. It will also explain how CIAM can improve the citizen experience, providing users with a more seamless transition from one channel to another.
This free online course will explain the nuts and bolts of CBRS, explore key uses cases, and offer best practices that can help your agency begin to leverage this critical technology.
Today, modern cities have a lot on their plates to manage, such as economic constraints, rapid urbanization, and environmental sustainability. They also need to address evolving constituent expectations for public safety, health and wellness, and equity. Finally, they must keep up with rising demands and ensure they are delivering on their most important mission: improvingRead… Read more »
Learn the challenges agencies face in providing high-quality user application experiences.
Federal agencies have been measuring customer satisfaction since at least 1993, but benchmarking governmentwide results has not been possible because each agency uses its own approach. There are, however, pockets of innovation across government, where customer experiences meet or exceed what private companies offer. Customer experience, or CX, is the sum of all experiences aRead… Read more »
Identity fraud can be particularly difficult to manage. A consumer’s physical or digital identity can be used for employment fraud, benefits fraud, tax return fraud, and more. Along with the negative effects that fraud can have on the immediate victim, taxpayer dollars go to waste and government programs see diminished results. Unfortunately, there is aRead… Read more »
Without the proper security measures in place, agencies can’t effectively prevent or handle the more intense and frequent cyberattacks that come their way.
In this course, we explain how virtualization allows agencies to create digital workspaces. We also examine what those digital workspaces look like, how they empower employees, and what agencies require to deploy new workloads in these environments.
In this course, we examine how agencies can provide secure network access to employees, guests and other device users. We examine the challenges to provisioning access and how those obstacles increase costs and IT workloads. We also explore how self-service systems can overcome these barriers and examine how these solutions work in real-world, government scenarios.
In three lessons, we outline the demands facing government and explore what digital transformation looks like in action. We also provide a framework for considering when and how to effectively transform agency processes. Finally, we consolidate all of this information into four helpful steps to make your own digital transformation business case.
In three lessons, we’ll define APIs, describe their importance to government and explain why agencies should leverage a management strategy for APIs. Then, we will outline the necessary components you need to create an effective API management strategy.
In three lessons, this course explains common causes for poor service performance and uptime and explains what capabilities agencies need to remediate those issues. Then, we offer a five-step approach to ensure service delivery is maintained and outages are avoided.
This course explains how a security fabric, rather one-off platforms or tools, can increase cybersecurity even as agencies innovate. In three lessons, we explain the risks of digital transformation and discuss the components of a more robust security transformation. Finally, we define a security fabric and examine how it can transform agency operations and innovation.
IT modernization is critical to the future of government. Employees and citizens want better services. Agencies need to cut costs even while they add capabilities. And outdated, legacy systems must be removed to maintain operations and security. This course explains how agencies can do just that. In six lessons, we will define IT modernization asRead… Read more »
This course is intended for anyone who wants to better understand connected, digitized transportation. In three lessons, we’ll define digitized transportation and explore the challenges and opportunities associated with it. Then, we’ll explain how an infrastructure for digitized transportation can help government organizations overcome these barriers. After taking this course, participants will be able to: ExplainRead… Read more »
In five lessons, we’ll explain why and how agencies are pursuing better records management strategies. We’ll also offer a roadmap for improving digital records management that can cut costs, improve efficiencies, and safeguard information.
Digital transformation is not easy or automatic — it’s a journey. Still, tools and methods are available to accelerate strategic planning and execution, while providing a means to improve user experiences and maximize resources. But how can an agency skillfully achieve digital transformation? This GovLoop Academy course answers that question. In seven lessons, we’ll exploreRead… Read more »
In this course, you will learn how your agency can make the most of video data and the importance of having a long-term data management solution to store and retrieve this complex video data.
By taking this course, you will be enrolled in five different lessons about DevOps and its importance for the public sector. Among other things, you’ll learn about what DevOps is and its history; how it can optimize government operations; and the best ways you can use DevOps to better your agency’s IT operations.
To implement human-centered design in your agency, you’re going to need a toolbox of methods, techniques, and resources, as well as a process to guide you through using that toolbox. This course is Part 2 of an ongoing series of learning modules that delve into the process of human-centered design. Watch Part 1, The Human-Centered DesignRead… Read more »
Every agency has a responsibility to focus its efforts on fulfilling the needs of its citizens. However, it’s unfortunately all-too-common for competing interests to shift the discussion toward internal agendas and interests. This course introduces the concept of human-centered design and its role in developing government products, services, and policies that put citizens and their… Read more »