Oftentimes customer service is an afterthought for overworked, under-budgeted and underappreciated states. And citizens are obligated to use government services, so why does the experience matter? Why waste the money? It matters, says Illinois Chief Information Officer Hardik Bhatt because, “governments don’t go out of business, but businesses go out of government.” In 2013, IllinoisRead… Read more »
Learn the three steps to any human-centered design process in order to create better customer services in government.
It’s the start of the new FY, and new projects are getting initiated all across the government. As these initiatives get underway, the post gives you three things to focus on, and three things to stay away from.
Back in July, my first post as a Featured Blogger talked to how you can get more money for your program and have more early success just by releasing sooner. And while that is certainly half of the equation, the reality is you need to be releasing content that folks care about. I think thisRead… Read more »
There’s plenty of buzz about government and its contractors being lean and agile. But how should agencies be thinking about these approaches, and how can they practically apply them to government? Greg Godbout, Chief Technology Officer at the Environmental Protection Agency offered this advice to agencies: “Agile is not what a software development team does.Read… Read more »
You’re hired…. Now ‘do’ security! That’s a common challenge to information security professionals hired into an organization that previously had not staffed security positions. Daily breach headlines, and evolving threats, can make the pursuit of a security program the equivalent of a game of ‘Whack-a-Mole’. After spending a few years in the security consulting arenaRead… Read more »
Having a great idea on paper has never won anyone an award. If you want to move your project forward, and potentially get more money in your budget, it has to move out the idea stage, through the R&D lab, and get into the hands of potential customers. In a couple words, you need to… Read more »
According to Project Managers and Agile experts from the U. S. Census Bureau, “Agile is the best thing since sliced”… literally. The “Deeper Dive: Project Management Tips and Concepts” session at this year’s NextGenGov Summit kicked off by asking attendees what they would prefer to buy: a loaf of bread where they had to buyRead… Read more »
To support that constant evolution of JIE and other projects, DoD’s project management strategies must become more adaptive. Some defense leaders have already realized this and included a mandate for that dexterity in the 2010 Defense Authorization Act. The act states, “The Secretary of Defense shall develop and implement a new acquisition process for information technologyRead… Read more »
This blog post is an excerpt from our recent industry perspective, Accelerating Your DevOps Journey in the Public Sector. To read the full thing, head here. To learn a little bit more about how DevOps is being implemented on the ground in the public sector, we sat down with Peter Chin, Application Development and ArchitectureRead… Read more »