All About the Dockless Scooter Invasion
How are cities are coping with the balance of popularity and safety of dockless devices?
Posts Tagged: communication
Resolve Conflict through Relationship
When a disagreement arises at work, navigate to a mutual agreement in a way that maintains (or even strengthens) your working relationship.
The Evolution of 311 and Government Customer Service
Inspired by customer expectations and feedback the 311 community continues to increase connectivity options. Today’s users access 311 through kiosks, chat, text, online, mobile applications, email, artificial intelligence, and social media.
Mastering Change Management to Drive Digital Government Initiatives
Here are some techniques to make change an exciting opportunity – not another task to be managed.
How Not to Persuade Your Colleagues
Compromise leads to better, more sustainable shared solutions. When you’re seeking to persuade your colleagues, set an example of respect, be willing to hear what they have to say and focus on nurturing a relationship built on trust. You’ll be surprised at the results!
What Makes an Inspirational Leader?
Leaders need to get the word out about their or their organization’s vision in multiple ways — and keep the message going. So how do you achieve this? Try these tips.
The Process of Persuasion
Persuasion is essential to getting things done – do you have these essential skills?
5 Ways to Build a Personal Brand – And Put it Into Action
Your personal brand is what makes you unique. It is what distinguishes you, and how people remember you. Your personal brand comprises your entire image: It’s how you communicate to the world online and offline to your citizens, your colleagues and your network. Phone conversations, emails you send, the way you conduct meetings—these are allRead… Read more »
Do You Need to Change the Way You Persuade?
At a basic level, a leader’s job is to make decisions. Understanding decision-making styles is a key persuasion technique that will lead to success.
How to Establish Your Personal Brand to Build Influence
Everyone has a personal brand—it just may not be what you want it to be. By being intentional and proactive, leaders can help shape their own reputation, as well as the impact and influence of their team.