Surveying Improved Customer Experiences in Maryland
What tools can agencies use to better user experience and deliver measurable results? Gaye Adams addressed this in an interview with GovLoop.
Posts Tagged: customer experience
Leaders in Customer Experience Offer Advice to Agencies
Oftentimes, people feel hindered – not helped – by government at all levels, and their discontent with the public sector is the product of unpleasant customer experiences (CX).
Meeting CX Expectations with Cloud
How can technology support government efforts to improve CX? For federal agencies, moving to the cloud could have a significant impact on CX.
How the VA’s Improving Customer Experience
The Veterans Affairs Department (VA) has one of the federal government’s most consequential missions in providing military veterans with healthcare.
The State of CX in Government
GovLoop partnered with Genesys to survey 140 government employees who are knowledgeable about CX initiatives at their agencies. Here’s what they said.
Creating a Customer Journey Within Government Agencies
Agencies are starting to understand that their customers demand a great experience. While this may seem a challenge to put in place, there are many lessons learned from implementing a solid strategy.
Using Tech Solutions to Ditch Paperwork, Prioritize People
While governments compete for limited funding and resources, prioritizing customers is more important than ever. Having a strategy that can measure the value to citizens, while calculating business value, is key.
How to Integrate and Reinvigorate Your CX
Agencies need a way to seamlessly integrate citizens’ preferred communication streams in order to drive an improved experience. Learn how by reading this post.
Kansas City Makes Car Rides Smoother
In Kansas City, citizens used to report potholes after they were formed. But the Public Works department’s director devised a method of predicting where potholes would develop.
West Virginia Cuts DMV Wait Times, Costs with Digital Services
West Virginia partnered with an e-government solutions provider to roll out digital services for their DMV, resulting in faster services for citizens.