The CIS CyberMarket provides state, local, tribal and territorial agencies with the opportunity to leverage collective purchasing power with industry-leading cyber vendors.
There are many ways to overwhelm employees: budget and staffing shortfalls, hastily sketched out ideas, too much technology. But there are ways to help people avoid burnout and do well with what they have.
We experience a constant stream of emotions — to the tune of 1,200 or more a day. And if we’re not aware of them, they can control us instead of us controlling them.
Research found that 83% of U.S. workers suffer from work-related stress, with 25% saying their job is the number one stressor in their lives.
It takes new strategies and technologies to build systems that work equally well for remote and in-office employees. Here are thoughts on making hybrid work secure and successful.
Formalizing and distributing knowledge about CX is critical. However, there are a few elements of digital government that seem to have been overlooked.
Decisions trigger action. But there are many professing data-driven decision-making approaches that inform only what already happened.
Conflict is inevitable. But it’s not exclusively negative.
In a recent survey conducted by Forrester Consulting and Tableau, 60% of respondents said they did not have the data skills they were expected to have for their jobs.
Exercising creativity is more than “thinking outside the box.” It’s forgetting the box entirely.
Agencies increasingly are tapping into the power of data and analytics to support better citizen service. How best to seize the moment?
“Words matter. And how we communicate trust — or a lack of trust — to those in our organizations impacts how people react to and receive the cyber practices and processes we’re advocating for.”
Public-sector customer experience gets to the heart of how employees and constituents interact with perceive agencies’ products and services. Yet pleasing both groups grows harder every time government workforce, budget and other constraints change.
Here’s how government leaders are infusing human-centered design into their everyday work and across their teams.
It can be difficult to feel psychologically safe at work, to sense that we have the trust and confidence of colleagues and supervisors. Here’s how to encourage a supportive office culture.
How can agencies continue an inclusive journey to deliver multichannel, human-centered services at a scale unlike any organization before?
Agencies need to pay attention to the people, processes and other factors that can either undermine or advance their innovative initiatives.
Did you know that Feb. 17 is Random Acts of Kindness Day? Kinder workplaces are crucial to both organizational culture and business outcomes.
Your data has a time value, whether you’ve explicitly acknowledged it or not.
“I think this pandemic forced everybody to step off the treadmill collectively and rethink how we want to go forward.”
With the right technology and mindset, the Census Bureau was able to bring data to decision-makers agencywide in the first digital census.
Leaders within the Michigan Department of Health and Human Services asked a radical question: Why can’t we get people a same-day response when they apply for benefits?“
City officials from Revere, Massachusetts, discuss how they approached rolling out their cloud strategy.