Last month we talked about the 10 benefits of going paperless. But how can your agency execute on a paperless vision? It all starts with understanding Enterprise Content Management (ECM) systems. GovLoop and Hyland, a market leader in ECM technology, created a variety of resources to help you understand the importance of ECM (see ourRead… Read more »
I’ve spoken before about the fact that for our weekly GovLoop staff meetings, we usually do an ice breaker to kick things off. You’ve learned a little bit about us through some of those icebreaker results we’ve shared, like the best advice we’ve ever received. But did you also know that at our staff meeting,Read… Read more »
Right now in government – and to some extent the private sector – there is a huge gap between the cyber workforce we need and the cyber workforce we have. The good news is ISC2 – a cybersecurity industry group – has just released a new report that looks at some ways to overcome theRead… Read more »
You’ll find all types in an office, right? As a manager with a team ranging from the type A worker bee who’s more detail-oriented than even you are to the brilliant-yet-frustrating creative who’s full of fantastic ideas but lacks follow-through, your communication style needs to be flexible. A good manager understands that each employee requiresRead… Read more »
The customer is always right. If you’ve ever worked at any retailer, restaurant, or franchised store, you may have gotten a lecture or two from your manager that included this phrase. And there is definitely truth behind it. Like any good retail establishment, successful government agencies are centered on meeting the needs of the publicRead… Read more »
CMO. CDO. CXO. Just a few acronyms for the increasingly important job that focuses on customer experience and digital communications. (For now, let’s just stick with CMO: Chief Marketing Officer.) At GovLoop’s Wednesday event, The Citizen & the Government: How They Connect, Brian Paget, Technical Director for Content & Analytics at Adobe, and David Yang, ViceRead… Read more »
Today, GovLoop hosted an event, The Citizen and the Government – How they Connect. The event was designed to help government employees understand how they can leverage digital tools to engage with citizens. For our final keynote presentation, GovLoop welcomed Dr. Alissa Johnson, the deputy chief information officer (DCIO) for the Office of Administration inRead… Read more »
The jobs of politically appointed executives leading federal agencies are typically seen as being mostly about policy and politics, not internal management and organizational performance. But is that really the case? And if so, should politicos then stay out of the management realm? Harvard’s Kennedy School recently looked at the issue in their new report,Read… Read more »
In your mind, good citizen engagement might not be that important. Sure, your agency tweets and engages occasionally online, but its not a focus or a priority. After all, it can’t really affect anything that you’re doing that much, right? Wrong. According to new data from Forrester Research, bad citizen engagement and poor customer service fromRead… Read more »
At today’s GovLoop training, The Citizen and the Government – How they Connect, we heard from Martha Dorris, Deputy Associate Administrator, Office of Citizen Services and Innovative Technologies (OCSIT) at the General Services Administration (GSA). She started off by telling us that if we didn’t get anything else from her speech (don’t worry, we did!),Read… Read more »