A People-Centered Approach to Problem-Solving
An interview with Tara McGuinness, on how networks, technology, management and data practices can be used to tackle inequity and other challenges.
Citizen Engagement
The 6-Step Approach to Digital Transformation Within Government
A digital transformation journey can transform agencies into sustainable digital service organizations that deliver greater value to their customers.
The Future Is Customer-Centered
There was a time when government paid little attention to how consumers interacted with it, and the Department of Veterans Affairs was no different. But today, the VA is at the forefront of changing that. The VA’s deputy chief veterans experience officer explains both her vision and the obstacles ahead.
Moving Data to the Cloud Takes Friction out of Citizen Services
Moving data to the cloud helps eliminate silos that can make constituent services both fragmented and frustrating.
Measuring Customer Experience: It’s a Journey
Everyone wants to improve customer experience. But you can’t improve unless you know where you are, and where you’re going.
San Antonio Deepens Trust With Constituents
When it comes to measuring community engagement, San Antonio has found numbers only tell part of the story.
North Carolina Breaks Down the Digital Divide
The “digital divide” is about much more that broadband access. It’s also about access to devices, and the knowledge to use them. Here’s how North Carolina addresses it all.
(Contact-Free) Human Touch Helps Transform a Riverscape
In a Connecticut city, virtual community outreach was essential to designing a riverfront everyone could enjoy.
Best in Gov Virtual Summit: Celebrating Public Sector Achievements
Join us online Dec. 14 from 1:30-3 p.m. ET/10:30 a.m. -12 p.m. PT to celebrate the 2022 NextGen Public Service Award Winners and speak with experts about implementing innovative thinking.
In San Francisco, Accessibility Means Better Engagement for Everyone
Accessibility doesn’t just improve engagement for constituents with identified disabilities. It also helps make resources more available to everyone.